Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Lorenz

Davidson,NC

Summary

Skilled Frontline Trainer at Chick-fil-A, adept in time management and problem-solving, enhanced team efficiency by adapting teaching methods and providing targeted feedback. Demonstrated leadership in the Hough High School band, guided students with empathy and effective communication, significantly improving technique and cohesion.

Overview

3
3
years of professional experience

Work History

Frontline Trainer

Chick-fil-A
Huntersville, NC
04.2022 - Current
  • Provide feedback on employee performance based on observed results during training sessions.
  • Adapt teaching methods according to the needs of individual learners or groups.
  • Provide constructive feedback and positive reinforcement to keep trainees motivated.
  • Explain the goals and expectations required of trainees.
  • Provide support and guidance to colleagues to maintain a collaborative work environment.
  • Assist with customer requests and answer questions to improve satisfaction.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.

Marching Band Leadership

Hough High School
Cornelius, NC
05.2022 - 05.2024
  • Monitored student progress throughout the season by providing feedback on technique improvements needed.
  • Identified mistakes made by other musicians and corrected problems.
  • Provided guidance on proper posture while playing instruments so that they could maximize sound quality.
  • Helped young members get adjusted to a high school setting

Education

High School Diploma -

William Amos Hough High School
Cornelius, NC
06-2024

Skills

  • Time management
  • Organization
  • Communication
  • Problem-solving
  • Listening
  • Empathy

Timeline

Marching Band Leadership

Hough High School
05.2022 - 05.2024

Frontline Trainer

Chick-fil-A
04.2022 - Current

High School Diploma -

William Amos Hough High School

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Rachael Lorenz