Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Lowe

Peoria,IL

Summary

Dedicated gig-economy professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, investigating and analyzing, and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Head of Operations & Marketing

Bushwhacker
08.2022 - Current
  • Investigated and solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
  • Identified, analyzed and interpreted trends or patterns in complex data sets with goal of improving processes and informing purchase decisions.

Senior Supply Growth Specialist

Dolly
03.2022 - 08.2022
  • Curated and maintained 1099 contractors' hiring pipelines to ensure markets across the US had ample supply to meet business needs in face-paced start-up
  • Collaborated on several growth marketing campaigns resulting in the recruitment of hundreds of new contractors and the activation of hundreds of dormant contractors
  • Used SQL and Google Suite to analyze and investigate data with the purpose of providing insight and fostering change into supply.
  • Acted as the sole recruiter for hundreds of new contractors and conducted background checks via Vetty and Checkr.

Operations Associate Manager

Shipt
05.2019 - 03.2022
  • Main decision maker for trust and safety claims regarding contractor conduct, while personally reviewing each unique claim, and helping evolve the trust and safety policy using data imports from Periscope and Tableau.
  • Effectively hired, led, and coached a team of 10 individuals in a remote environment with a focus on quality and efficiency in responding to 1099 contractor inquiries
  • Collaborated cross-functionally to digest contractor feedback and implement new processes to improve the contractor experience leading to a 6% MoM increase in the retention of contractors

Communications Specialist

Shipt
10.2018 - 05.2019
  • Provided white glove, quality care communications to customers and contractors through the customization of each interaction's solution leveraging active listening, critical thinking, empathy, and patience
  • Educated and retained deep level product and operational knowledge of the business with the purpose of providing quick and accurate solutions to any given customer or contractor problem
  • Created lasting, team-wide processes for the escalation of customer and contractor pain points as well as the escalation of new product features to address these pain points.

Operations Manager

FEMA
12.2015 - 08.2018
  • Assisted over 5000 natural disaster victims through the insurance claim submission process by translating/explaining the filings and conducting follow up interviews as needed
  • Conducted over 3000 followup investigations on flagged insurance claims to verify legitimacy of damage and claim details
  • Calmly and efficiently coordinated and led emergency responses to natural disasters (E.g Hurricanes Maria, Irma, & Harvey)
  • Managed varying teams of 20-30 individuals in high stress and fast paced deployments with the purpose of restoring basic community infrastructure and paving a way forward for impacted individuals.

Education

BS Business Management -

Cal Poly Humboldt
Arcata, CA
05.2016

Skills

  • Investigations
  • SQL
  • Google Sheets/Excel
  • Customer Support
  • Communication
  • Decision-Making
  • Detail-Oriented
  • Process Improvement
  • Flexibility
  • Cross-functional Coordination
  • Problem-Solving

Timeline

Head of Operations & Marketing

Bushwhacker
08.2022 - Current

Senior Supply Growth Specialist

Dolly
03.2022 - 08.2022

Operations Associate Manager

Shipt
05.2019 - 03.2022

Communications Specialist

Shipt
10.2018 - 05.2019

Operations Manager

FEMA
12.2015 - 08.2018

BS Business Management -

Cal Poly Humboldt

Similar Profiles

CREATE PROFILE
Rachael Lowe