Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Lux

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Pizza Inn
04.2022 - 03.2024
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Server

Pizza Inn
04.2022 - 03.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Shift Leader

Back Forty Market
03.2021 - 04.2022
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Proofreader

Self-employed
10.2020 - 03.2021
  • Unable to work in public setting due to Covid health concerns
  • Remote online proofreading
  • Managed finished works and version edits for comprehensive record of each file.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Revised work to identify missed mistakes before completing assigned assignments.
  • Used style guidelines to make accurate changes and comply with ideal structure.
  • Researched content and grammatical issues to check accuracy of information.
  • Reviewed and edited documents for accuracy of language and style.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.

Medical Laboratory Technician

Gamma HealthCare
11.2018 - 10.2020
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
  • Participated in laboratory audits and assessments to maintain compliance and improve results.
  • Trained and supervised new laboratory staff to improve skills in laboratory procedures.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Utilized advanced technologies to identify and analyze complex medical samples.
  • Utilized various medical laboratory equipment to conduct tests and analyses.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
  • Documented and verified patient information using laboratory information system.
  • Identified and traced quality control issues impacting laboratory results.
  • Assessed new protocols and equipment for relevance and helped implement chosen updates.

Medical Laboratory Technician

Southeast Health
12.2014 - 11.2018
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
  • Participated in laboratory audits and assessments to maintain compliance and improve results.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Utilized advanced technologies to identify and analyze complex medical samples.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
  • Consulted with outside professionals and specialists about tests and testing results.
  • Used correct formulas and procedures to prepare solutions and reagents for testing needs.
  • Assessed new protocols and equipment for relevance and helped implement chosen updates.

Education

Associate of Applied Science - Medical Laboratory Technology

Three Rivers Community College
Poplar Bluff, MO
05.2014

High School Diploma -

Poplar Bluff High School
Poplar Bluff, MO
05.2003

Skills

  • Recruiting and interviewing
  • Task Delegation
  • Product and service knowledge
  • Operations Management
  • Employee Scheduling
  • Staff training and development
  • Staff Supervision
  • Project Management
  • Customer Relationship Management (CRM)
  • Money Handling
  • Hiring and training

Timeline

Assistant Manager

Pizza Inn
04.2022 - 03.2024

Server

Pizza Inn
04.2022 - 03.2024

Shift Leader

Back Forty Market
03.2021 - 04.2022

Proofreader

Self-employed
10.2020 - 03.2021

Medical Laboratory Technician

Gamma HealthCare
11.2018 - 10.2020

Medical Laboratory Technician

Southeast Health
12.2014 - 11.2018

Associate of Applied Science - Medical Laboratory Technology

Three Rivers Community College

High School Diploma -

Poplar Bluff High School

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Rachael Lux