Overview
Work History
Education
Skills
Timeline
Generic

Rachael Mackay

Saratoga Springs

Overview

6
6
years of professional experience

Work History

Lab Technician

ARUP Laboratories
06.2024 - Current
  • Maintained safe, tidy and organized laboratory environment for accurate test results while adhering to strict safety protocols to maintain laboratory standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
  • Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
  • Provided support and guidance to junior lab staff.
  • Participated in lab meetings and project presentations.

Guest Communications Specialist

University Of Utah Health
07.2023 - 07.2024
  • Professional communications specialist and receptionist
  • Advised senior management on communication risks and opportunities, influencing strategic decisions.
  • Led development of internal communications protocols, enhancing team collaboration and efficiency.
  • Quickly and thoroughly answered client queries and complaints to provide strong customer service.
  • Elaborate, extensive training in Avaya phone systems, Microsoft Excel, Microsoft Word and multiple client scheduling systems.

Lead Bookseller

Barnes & Noble
11.2020 - 07.2023


  • Assisted customers in locating hard-to-find titles, utilizing various resources to ensure their needs were met.
  • Managed special orders for customers, tracking shipments and communicating updates to ensure timely delivery of requested items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted regular inventory audits to maintain accurate records of stock levels and identify potential issues early on.
  • Supported management through training new booksellers, ensuring a smooth onboarding process.
  • Maintained a high level, as well as an up-to-date knowledge of industry trends and popular releases through continuous research, and networking with peers and consumers alike.
  • Increased sales by creating visually appealing displays that featured current bestsellers and staff picks.
  • Maintained well-stocked as well as methodical inventory of merchandise for customer needs.
  • Trained in all departments and processes to be a beneficial and reliable employee.

Front of House Team Member

Pei Wei Asian Kitchen
03.2019 - 03.2020
  • Provided exceptional customer service and maintaining a welcoming atmosphere.
  • Created a welcoming setting by ensuring to greet each guest
  • Developed strong rapport with regular customers, fostering loyalty
  • Rectified customer complaints competently
  • Effectively communicated with other team members
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

Master of Arts -

University of Utah
Salt Lake City, UT
05-2027

High School Diploma -

Itineris Early College High School
West Jordan, UT
05-2021

Associate of General Studies -

Salt Lake Community College
Salt Lake City, UT
05-2021

Skills

  • Attention to Detail
  • Communication
  • Critical Thinking
  • Customer Service
  • Emotional Intelligence
  • Flexibility
  • Organization
  • Problem Solving
  • Responsibility

Timeline

Lab Technician

ARUP Laboratories
06.2024 - Current

Guest Communications Specialist

University Of Utah Health
07.2023 - 07.2024

Lead Bookseller

Barnes & Noble
11.2020 - 07.2023

Front of House Team Member

Pei Wei Asian Kitchen
03.2019 - 03.2020

Master of Arts -

University of Utah

High School Diploma -

Itineris Early College High School

Associate of General Studies -

Salt Lake Community College

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