Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Macleod

Elgin,IL

Summary

Positive and upbeat [Job Title] makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Overview

1825
1825
years of professional experience

Work History

Personal Service Representative

Aspen Dental
Algonquin, IL
10.2022 - Current
  • Greeted customers and provided information on services offered.
  • Assisted customers with completing applications and paperwork.
  • Answered customer inquiries via phone, email, or in person
  • Maintained a high level of customer satisfaction by addressing complaints promptly and professionally.
  • Processed invoices for provided care with the patient, and their care provider.
  • Call patients to confirm, and or reschedule appointments.
  • Scan and enter documents for record keeping.

Data and Scanning Manager

Foodshed coop
Woodstock , IL
04.2024 - 04.2025
  • Produced thorough, accurate and timely reports of project activities.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted performance evaluations, providing feedback and coaching for team development.

Food Runner

The Cottage Restaurant
Crystal Lake, IL
05.2021 - 10.2022
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Offered insight into menu items to answer customer questions.
  • Assisted servers to optimize guest dining experience.
  • Memorized dining room floor plans and understood seat number system.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.

Which Wich

Harry Patel
Crystal Lake, IL
08.201 - 01.2020
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Recognized by management for providing exceptional customer service.

Hostee

Bennigan's Bar & Grill
Elgin, IL
07.2019 - 10.2019
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

High School Diploma -

Larkin High School
Elgin, IL
05.2016

Skills

  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Effective Multitasking
  • Customer Service
  • Time Management
  • Team Leadership
  • always willing to learn from mistakes
  • Cleaning and Sanitizing
  • Clear Communication
  • Customer Relations
  • Food Service
  • Decision Making
  • Opening and Closing Procedures
  • Physical Stamina
  • Safe Food Handling
  • Problem Detection and Resolution
  • Employee Training
  • Order Management
  • Food Preparation

Timeline

Data and Scanning Manager

Foodshed coop
04.2024 - 04.2025

Personal Service Representative

Aspen Dental
10.2022 - Current

Food Runner

The Cottage Restaurant
05.2021 - 10.2022

Hostee

Bennigan's Bar & Grill
07.2019 - 10.2019

High School Diploma -

Larkin High School

Which Wich

Harry Patel
08.201 - 01.2020

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Rachael Macleod