Rachael Maloney
Taylor Mill,KY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.
Overview
9
9
years of professional experience
Work History
Rescue Volunteer
Stray Haven Rescue
01.2019 - Current
- Serve as a reliable source of support for fellow volunteers, offering guidance or assistance whenever needed to promote team cohesion and effectiveness.
- Uphold strict adherence to safety regulations during all activities, minimizing risk exposure for both volunteers and those being assisted.
- Contribute to the continuous improvement of the organization''s protocols and processes through regular debriefing sessions and feedback sharing.
- Provide compassionate care to animals, ensuring a positive experience during adoption events.
- Process new rescues and update animal records with key information using standardized registration systems and encrypted databases.
- Perform basic intake tasks, such as providing vaccinations, microchipping and deworming medication.
- Greet potential new pet owners and go over adoption application, outlined costs, and complete adoption paperwork when necessary.
- Maintain clean and safe animal living areas.
Associate Children's Director/Administrative Assistant
Cincinnati Sports Club
05.2016 - Current
- Develop rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Conduct regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Optimize scheduling processes to ensure adequate staffing levels during peak hours of operation.
- Implement new policies and procedures to improve overall customer service quality.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Work flexible hours across night, weekend, and holiday shifts.
- Deliver prompt service to prioritize customer needs.
- Manage budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Assist in recruiting new hires for the childcare department, conducting interviews and making hiring recommendations.
Skills
- Animal restraint
- Medical record-keeping
- Vaccine administration
- Animal handling
- Medication administration
- Time management
- Customer and client relations
- Clerical support
Timeline
Rescue Volunteer
Stray Haven Rescue
01.2019 - Current
Associate Children's Director/Administrative Assistant
Cincinnati Sports Club
05.2016 - Current
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