Summary
Overview
Work History
Education
Skills
Education And Career Highlights
Timeline
Generic

Rachael Martinez

Lomita,CA

Summary

Dedicated Human Resources and Associate Executive Director with an expert level knowledge and experience with federal and state employment law, records management, workplace investigations, FMLA, payroll processing, and financial management. Highly organized, detail-oriented leader leveraging strong team leadership and development to drive forward progress with a focus on promoting mission and core values. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand by remaining solution focused. Recognized for improving culture and business operations within any organization.

Overview

11
11
years of professional experience

Work History

Associate Executive Director

The Kensington Redondo Beach
07.2023 - Current
  • Managed community operations at an executive level overseeing 120 residents and 200 + employees.
  • Provided direct leadership support to the following departments - HR, Clinical, Sales & Marketing, and Business Administration.
  • Created policies and procedures that ensured compliance and set organizational goals and objectives to guide and direct company focus to achieve mission fulfillment while maintaining an organizational culture focused on service excellence.
  • Monitored State, Federal, and RCFE law compliance regulations to protect organization from legal liabilities and penalties.
  • Improved overall team efficiency by streamlining administrative processes and implementing effective communication strategies.
  • Conducted regular performance evaluations for directors, providing constructive feedback aimed at improving individual competencies as well as overall team productivity.
  • Maintained positive customer relations by responding to change and addressing problems head-on by implementing successful corrective actions.
  • Managed budgets and financial reporting, ensuring optimal allocation of resources and fiscal responsibility.
  • Negotiated contracts with external vendors, securing favorable terms that supported the organization's short-and long-term objectives.
  • Developed strategic plans for organizational growth, resulting in launching a new program initiative, while expanding community outreach efforts and engagement.
  • Established partnerships with external organizations to expand service offerings and create new opportunities for collaboration.

Director of Human Resources and Administration

The Kensington Redondo Beach
01.2021 - 06.2023
  • Managed entire HR department encompassing recruitment and onboarding processes, payroll, training and development, workers compensation, performance evaluations and workplace investigations.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote human resources regulatory compliance with local, state and federal laws, in addition to established organizational standards.
  • Coordinated and worked with management team on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Directed job fairs and recruitment outreach to bring in local talent for open positions while maintaining optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Oversaw benefits administration by structuring and implementing compensation and benefits packages, attracting top-tier candidates and retaining valuable employees.
  • Developed comprehensive employee training programs, resulting in a more skilled workforce.
  • Conducted company-wide town hall meetings and department meetings to convey updates.
  • Improved employee retention by implementing motivational employee incentive programs and team building events.
  • Instrumental in developing new employee handbook to cover company policies, disciplinary procedures, code of conduct and benefits information, while educating new hires.
  • Increased employee engagement with an "open door" policy to encourage employee communications and resolution of issues.
  • Conducted workplace investigations and resolved complex employee issues, by handling employee complaints and processing employee claims involving workers compensation, performance issues, including categories of Affirmative Action and EEOC to reduce legal risks and maintaining a positive work environment.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Director of Human Resources

The Kensington Redondo Beach
06.2019 - 12.2020
  • Created entire onboarding process for startup Senior Living community and directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and benefits and compensation packages.
  • Developed training curriculum according to Department of Social Services and RCFE laws and regulations.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Managed all recruitment efforts by collaborating on hiring and training of new employees
  • Created team building and motivational events to reduce employee turnover.
  • Processed payroll for over 150 + employees.
  • Enhanced company culture by promoting diversity and inclusion initiatives.

HR Administrator

Two Roads Professional Services
12.2017 - 04.2019
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Organized and maintained the status, security and accuracy of the internal HR filing system and updated HR database with new employee information, changes in benefits, and other details.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Assisted recruiters in the employee selection process and facilitated background checks, along with administering new employee on-boarding and termination documents
  • Processed payroll in an efficient manner for an average of 75+ employees on a weekly basis.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
  • Managed employee benefit programs including health insurance, 401K, life insurance and planned and executed wellness program and events Organized company-wide events designed to boost employee morale.
  • Handled all financial business matters including AP/AR checks and invoices, QuickBooks sales reports, journal entries, tax filings and insurance policies for multiple states and clients.

HR Administrative Manager

Upward Bound House
12.2016 - 12.2017
  • Administered new hire and termination documents along with health benefit enrollment and staying in compliance on all matters, including LOA cases.
  • Trained employees on how to use ADP platform for clocking in and out, requesting time off, change in W-2 deductions and general employee information.
  • Maintained high level confidential personnel data systems and records and assisted with county audits.
  • Planned and executed small and large scale projects and events including staff meetings and fundraising mixers, such as: food and toy drives, and the collection of monetary, clothing and furniture donations.
  • Created organizational charts for the board of directors, multiple programs, divisions and locations.
  • Coordinated and managed Executive Director's complex calendar, board meetings and expense reports.
  • Ordered and managed office and housing supplies for multiple locations, while staying within budget.

Public Relations and Communications Coordinator

The Midnight Mission
10.2015 - 10.2016
  • Strategically planned and managed online communications, including nine social media platforms to drive traffic to the organization to increase exposure and donations.
  • Created newsletters, monthly e-blasts, success stories, and press releases for community events, which resulted in a 25% increase in donations
  • Managed volunteer program and sponsorships to drive more resources for the organization.
  • Developed and planned fundraising opportunities and events, such as: free community holiday events, concerts and annual fundraising gala hosting over 500 plus attendees.
  • Direct liaison for board members, corporate sponsors, celebrity donors, and volunteers during corporate and fundraising events.


Operations Manager

Morningside Business Center
10.2013 - 10.2015
  • Oversaw building management, maintenance, sales and customer service, ensuring optimal functionality of equipment and infrastructure at all times.
  • Executive Assistant to multiple executives in various businesses, while managing call center and calendars for business and personal needs.
  • Created confidential leasing information, documents, ads, and memos for the company and executives.
  • Processed all AP/AR checks and invoices, while assessing and verifying billing invoices and expense reports to reduce financial inconsistencies.
  • Developed and implemented strategies to maximize customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Directed initiatives to improve work environment, company culture or overall business strategy while Introducing new methods, practices, and systems to reduce turnaround time.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Managed purchasing, sales, marketing and customer account operations efficiently while facilitating and executing marketing strategies and open house events, resulting in an increased 15% revenue for the business.

Education

Associate of Arts - Liberal Arts

Los Angeles Harbor College
Wilmington, CA

Bachelor of Arts - Business Management

CSUDH
Carson, CA

Skills

  • Organizational Leadership
  • Human Resources Management
  • Onboarding and Orientation
  • HRIS Proficient
  • Payroll - ADP, Paychex, Quickbooks
  • Performance Tracking and Evaluation
  • Training and Development
  • Documentation And Reporting
  • Employee Coaching and Mentoring
  • Leadership Development
  • Compliance and Regulations
  • Customer Service and Solution Focused
  • Strategic Planning
  • Budgeting and Financial Management
  • Sales & Marketing
  • Fundraising Strategies
  • Interpersonal Relations
  • Community Engagement
  • Public Speaking
  • Team Building Events
  • Social Media and Website Development
  • MS Office - Word, Excel, PowerPoint, Publisher
  • Canva
  • Matrix Care

Education And Career Highlights

  • COVID & Infection Control Ambassador | 2020
  • Essentials of Human Resources Certificate | The Non- Profit Partnership | 2017
  • Employee of the Quarter | The Midnight Mission | 2016
  • Increased donations by 25% over the year | The Midnight Mission | 2016
  • Interviews with ABC7 & Telemundo news during Holiday toy drive | The Midnight Mission | 2015
  • Increased rentals by 10% over the year | Morningside Business Center | 2014


Timeline

Associate Executive Director

The Kensington Redondo Beach
07.2023 - Current

Director of Human Resources and Administration

The Kensington Redondo Beach
01.2021 - 06.2023

Director of Human Resources

The Kensington Redondo Beach
06.2019 - 12.2020

HR Administrator

Two Roads Professional Services
12.2017 - 04.2019

HR Administrative Manager

Upward Bound House
12.2016 - 12.2017

Public Relations and Communications Coordinator

The Midnight Mission
10.2015 - 10.2016

Operations Manager

Morningside Business Center
10.2013 - 10.2015

Associate of Arts - Liberal Arts

Los Angeles Harbor College

Bachelor of Arts - Business Management

CSUDH

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Rachael Martinez