Rachael Mason
Mobile
Summary
Detail‑oriented professional with over 15 years of experience in administrative support, customer service, and hotel housekeeping. Strong background in phone support, filing, payroll preparation, cash handling, and guest service. Seeking a stable full‑time role where reliability, loyalty, meticulous attention to detail, and hard work are valued.
Overview
25
25
years of professional experience
Work History
Housekeeper
Hilton Garden Inn Hotel
05.2013 - Current
- Performed daily cleaning and sanitation of guest rooms to ensure high standards of cleanliness.
- Managed inventory of cleaning supplies, restocking as needed to maintain operational efficiency.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Collaborated with front desk team to address guest requests for additional services promptly.
Team Member/Cashier
McDonald's
08.2008 - 10.2011
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure adherence to health standards.
- Operated kitchen equipment safely while preparing food items according to quality standards.
- Collaborated with team members to streamline service delivery during peak hours, enhancing overall efficiency.
Office Manager/Executive Assistant
WNM Construction
02.2001 - 06.2008
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling of appointments and meetings for staff and clients.
- Implemented office procedures to enhance productivity and reduce downtime.
- Maintained accurate records and files, ensuring compliance with company standards.
- Developed and executed strategies for improving office efficiency and resource allocation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
John L LeFlore Hight School
Mobile, AL05.2001
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- Chemical handling
- Laundry management
- Exceptional communicator
- Staff training
- Carpet cleaning
- Infection control
- Ordering cleaning supplies
- Quality assurance
- Hazardous chemical training
- Inventory control
- Supply inventory management
- Eco-friendly cleaning
- Ironing and folding
- Ceiling fan cleaning
- Building maintenance
- Tile and grout care
- Budget control
- Multitasking and organization
Timeline
Housekeeper
Hilton Garden Inn Hotel
05.2013 - Current
Team Member/Cashier
McDonald's
08.2008 - 10.2011
Office Manager/Executive Assistant
WNM Construction
02.2001 - 06.2008
High School Diploma -
John L LeFlore Hight School