Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rachael McCrory

Locust Grove

Summary

Highly organized and tech-savvy Logistics & Administrative Support Specialist with 4+ years of experience in customer-facing roles, remote communication, and operations support. Skilled in handling high call volumes, managing ticketing systems, scheduling, and CRM coordination. Known for delivering exceptional service, resolving issues efficiently, and thriving in fast-paced, remote-friendly environments. Passionate about smooth workflows, clear communication, and adapting to new technologies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Procurement and Logistics Officer

Honorbuilt
03.2025 - Current
  • Coordinated procurement activities to ensure timely delivery of materials and services.
  • Assisted in managing supplier relationships, contributing to improved communication and service levels.
  • Processed purchase orders and tracked inventory levels for efficient supply chain management.
  • Supported logistics operations by monitoring shipment schedules and resolving discrepancies.
  • Configure basic technology and hardware used in shipping operations, including scanning devices and ticketing platforms.
  • Serve as a key point of contact for agents and internal teams, placing and confirming orders over the phone and through system integrations.
  • Collaborated with cross-functional teams to streamline procurement processes and enhance operational efficiency.
  • Participated in the development of long-term strategies for maintaining a sustainable supply chain.
  • Process over-the-phone payments, manage service records, and log equipment inventory.

Customer Service Representative

Buzzell Plumbing, Heating, & Air
01.2021 - 12.2024
  • Assisted customers with inquiries and product information to enhance satisfaction and loyalty.
  • Resolved complaints effectively, ensuring timely solutions to improve customer experience.
  • Managed order processing and tracking using CRM systems for efficient service delivery.
  • Collaborated with team members to streamline communication channels for better service response times.
  • Participated in feedback sessions to contribute ideas for enhancing overall customer engagement strategies.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Answered 50–75 daily calls to schedule appointments and troubleshoot customer issues in real-time.

Education

High School Diploma -

Locust Grove, GA

No Degree - Digital Business Management

Georgia State University
Atlanta, GA

Skills

  • Procurement optimization
  • Effective virtual communication
  • System configuration and issue resolution
  • Customer support and ticketing systems
  • Collaborative project assistance
  • Detail-oriented data management
  • Knowledgeable in CRM and ERP integration
  • Knowledgeable in Zendesk, Jira, and ServiceNow
  • Quality control and assurance
  • Vendor and customer relations

Certification

  • Administrative Assistant & Office Personal Assistant Certification - Udemy, 2024
  • Federal Specimen Collector - DOT Collections, 2022

Languages

English
Native or Bilingual

Timeline

Procurement and Logistics Officer

Honorbuilt
03.2025 - Current

Customer Service Representative

Buzzell Plumbing, Heating, & Air
01.2021 - 12.2024

High School Diploma -

No Degree - Digital Business Management

Georgia State University

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