Rachael McGilvery
Amarillo
Summary
Proven Registered Dental Assistant with a strong background in patient care excellence and orthodontic assistance, honed at Sparkman Orthodontics. Skilled in electronic charting and infection control, I excel in fast-paced environments, improving patient satisfaction and streamlining appointment scheduling. My detail-oriented mindset and ability to foster positive patient relations have consistently enhanced treatment outcomes and office efficiency.
Overview
12
12
years of professional experience
Work History
Registered Dental Assistant
Sparkman Orthodontics
08.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
Server
Goldenlight Cafe
04.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
Registered Dental Assistant
Hodges and Hodges Orthodontics
06.2017 - 07.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Took dental images following strict patient protection rules, applying lead aprons.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
Registered Dental Assistant
Corbin Orthodontics
03.2017 - 06.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
Education
Amarillo College
Amarillo, TXSkills
- Time management capabilities
- Oral hygiene education
- Electronic charting
- Detail-oriented mindset
- Patient care excellence
- Team collaboration
- Patient records management
- Infection control proficiency
- Infection control expertise
- Patient relations
- Appointment scheduling efficiency
- Dental software fluency
- Orthodontic assistance experience
- Medical records management
- Multitasking
- Disinfecting rooms and equipment
- Four-handed procedures
- Sterilization techniques mastery
- Patient schedule management
- Sanitation protocols
- Treatment room setup
Timeline
Registered Dental Assistant
Sparkman Orthodontics
08.2022 - Current
Registered Dental Assistant
Hodges and Hodges Orthodontics
06.2017 - 07.2022
Registered Dental Assistant
Corbin Orthodontics
03.2017 - 06.2017
Server
Goldenlight Cafe
04.2013 - Current
Amarillo College
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