Rachael Metcalf
Marietta,GA
Summary
Creative writer skilled in engaging content development, research, and persuasive writing. Proven ability to tailor narratives to diverse client needs while maintaining clarity and coherence.
Overview
21
21
years of professional experience
Work History
Freelance Writer
Self-employeed
Marietta, GA
09.2025 - Current
- Researched and developed engaging content on various topics to enhance audience interest.
- Edited and proofread written materials for clarity, coherence, and grammatical accuracy.
- Collaborated with clients to understand project requirements and tailor writing styles accordingly.
- Created compelling headlines and introductions to capture reader attention effectively.
- Utilized SEO best practices to optimize content for search engine visibility and user engagement.
- Maintained a consistent voice across diverse projects, ensuring brand alignment in all communications.
- Adapted quickly to feedback for continuous improvement in writing quality and client satisfaction.
Cashier
Bj's Wholesale Club
Cumming, GA
04.2025 - 01.2026
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash register balances throughout shifts.
- Collaborated with team members to enhance customer experience during peak hours.
- Implemented best practices for maintaining cleanliness in checkout area.
Cashier
Publix
Cumming, GA
01.2024 - 08.2025
- Handled returns and exchanges according to store policies.
- Monitored inventory levels and restocked merchandise as needed.
- Supported training of new cashiers on register operation and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Personal Assistant
Driver Stucco Company
Cumming, GA
06.2012 - 12.2023
- Prepared and organized documents and reports for meetings, enhancing communication and decision-making processes.
- Managed travel arrangements, optimizing logistics while adhering to budget constraints.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Content Writer
Upwork.com
Cumming, GA
05.2019 - 03.2021
- Developed engaging content for various digital platforms, enhancing brand visibility and audience engagement.
- Conducted in-depth research to support content creation, ensuring accuracy and relevance of information presented.
- Edited and proofread articles for clarity, grammar, and style consistency, improving overall content quality.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Managed multiple projects simultaneously while maintaining high standards of quality and meeting deadlines efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Performed keyword research to optimize content for SEO.
Life and Wellness Coaching
Self-employed
Cumming, GA
01.2015 - 10.2019
- Facilitated personal development sessions to enhance clients' self-awareness and goal-setting abilities.
- Designed customized coaching programs tailored to individual client needs and aspirations.
- Implemented techniques for stress management and emotional resilience among clients.
- Guided clients in developing actionable plans for achieving personal and professional objectives.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Crafted inspiring content for blog posts, newsletters, and social media channels that resonated with potential clients seeking guidance on a range of topics related to personal growth.
- Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
- Documented behaviors, treatments and non-compliance issues.
- Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
- Expanded clientele base through targeted marketing efforts such as social media promotion and networking events.
Sales Associate
Nutrition Depot Ga
Cumming, GA
09.2012 - 11.2013
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and updates.
- Developed product knowledge to effectively address customer inquiries and needs.
- Improved sales techniques by actively engaging with customers on product benefits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Mary Kay Consultant
Self-employeed
Cumming, GA
01.2012 - 11.2013
- Conducted product demonstrations to educate clients on effective usage and benefits of products.
- Managed inventory systems to ensure optimal stock levels and timely product availability.
- Organized promotional events to increase brand awareness and drive product sales in local communities.
- Leveraged social media platforms to expand client outreach and enhance brand visibility online.
- Established long-term relationships with clients, fostering loyalty through exceptional service delivery.
- Negotiated payment plans or discounts when necessary to close deals while maintaining profitability.
- Facilitated sales presentations at community events, increasing brand awareness among potential customers.
- Utilized innovative marketing materials to enhance brand visibility both online and offline.
- Enhanced client relationships through consistent follow-up and attentive communication, resulting in repeat business.
- Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
- Tailored skincare regimes for clients based on their unique skin types and concerns, fostering trust in Mary Kay products.
- Organized and hosted engaging product parties, showcasing the latest Mary Kay products to potential customers.
- Implemented creative promotional strategies to attract new customers while maintaining strong relationships with existing clients.
- Demonstrated exceptional organizational skills in managing schedules, appointments, and follow-ups efficiently.
- Conducted consultations to understand client's desired look.
Server
Chilis's Bar and Grill
Cumming, GA
04.2007 - 08.2012
- Delivered exceptional customer service by efficiently managing guest orders and inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Enhanced dining experience by providing personalized recommendations based on customer preferences.
- Managed multiple tables simultaneously while maintaining high service standards during peak hours.
- Ensured compliance with health and safety regulations, contributing to a safe dining environment for guests and staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Applebee's Grill + Bar
Dawsonville, GA
02.2006 - 03.2007
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered exceptional customer service by efficiently managing guest orders and inquiries.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Babysitter
Private Family Client
Dawsonville, GA
05.2005 - 02.2006
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Organized educational games to promote learning and social skills among children.
- Managed schedules for various activities, balancing playtime with educational tasks.
- Enhanced routines to improve overall efficiency of daily childcare operations.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Education
Bachelor of Arts - American History
University of North Georgia
Dahlonega, GA12-2011
Skills
- Creative writing
- Fiction writing
- Story development
- Essay writing
- Short stories
- Social media content writing
- Grammar usage
- Research
- Content creation
- Strong research skills
- Idea brainstorming
- Effective writing
- Exceptional storytelling
- Fact-checking
- Copywriting
- Excellent grammar
- Persuasive writing
- Compelling headlines
- Editing and proofreading
Timeline
Freelance Writer
Self-employeed
09.2025 - Current
Cashier
Bj's Wholesale Club
04.2025 - 01.2026
Cashier
Publix
01.2024 - 08.2025
Content Writer
Upwork.com
05.2019 - 03.2021
Life and Wellness Coaching
Self-employed
01.2015 - 10.2019
Sales Associate
Nutrition Depot Ga
09.2012 - 11.2013
Personal Assistant
Driver Stucco Company
06.2012 - 12.2023
Mary Kay Consultant
Self-employeed
01.2012 - 11.2013
Server
Chilis's Bar and Grill
04.2007 - 08.2012
Server
Applebee's Grill + Bar
02.2006 - 03.2007
Babysitter
Private Family Client
05.2005 - 02.2006
Bachelor of Arts - American History
University of North Georgia