Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Miller

Ball Ground,GA

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

9
9
years of professional experience

Work History

Ryder Assist Now Agent

Ryder Transportation
01.2021 - 11.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Secretary

Northside Hospital Forsyth
01.2017 - 04.2019
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Answered multiple phone calls from patients and vendors to schedule appointments with multiple doctors
  • Greeted patients and promptly made them feel comfortable while addressing their medical needs
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Maintained CRM database with customer updates and report generation
  • Developed standard operating procedures for all administrative employees
  • Scheduled appointments and conducted follow-up calls to clients.

Unit Secretary

Northside Hospital Forsyth
06.2014 - 11.2016
  • Monitored and scheduled patients appointments and files for radiology treatment
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

High School Diploma -

Dawson County High School
Dawsonville, GA
05.2011

Skills

  • Experience working on PC or Mac
  • Strong proficiency in microsoft office
  • Ability to multi task and work independently
  • Database and Client Management Systems
  • Demonstrate excellent customer service skills
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs

Timeline

Ryder Assist Now Agent

Ryder Transportation
01.2021 - 11.2023

Secretary

Northside Hospital Forsyth
01.2017 - 04.2019

Unit Secretary

Northside Hospital Forsyth
06.2014 - 11.2016

High School Diploma -

Dawson County High School

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Rachael Miller