Rachael M. Jarrell

• Performed criminal background verifications, SAM screening
• Monitored and anticipated project progress metrics and obstacles
• Conducted thorough background checks including references, criminal records, and education verifications

• Hired essential corporate staff including CFO
• Assigned healthcare staff across various locations
• Develop recruiting strategies targeting top-tier candidates for current vacancies
• Updated and distributed innovative job postings to appeal to potential applicants.

• Handled comprehensive management of Non-employee EITS contingent workforce
• Performed comprehensive Criminal background checks and Sex Offender Registry searches
• Collaborated with HRSS senior leaders to maintain security protocols
• . Ensured HIPAA compliance by safeguarding staff healthcare data and personal information through the implementation of security protocols and privacy measures.
• 4. Developed and enforced policies and procedures to protect sensitive data and maintain regulatory compliance.
• - Implemented GRC frameworks and conducted regular audits to ensure adherence to industry regulations and standards.
• Collaborated with IT security team to execute SMART HR roles and permissions
• Efficiently sourced and screened candidates, ensuring seamless experiences
• Addressed various employment-related questions effectively
• Ensured adherence to civil service and NYC Health + Hospitals standards
• Coordinated efficient completion of various background checks
• Facilitated compliance with legal HR policies
• Conducted regular audits to ensure compliance with PHI and employment laws
• Oversaw shared services CWR programs like Training, Support, and Data Analysis
• Authorized consolidation of PeopleSoft records
• Developed new queries tailored to operational needs
• Executed optimal queries using PeopleSoft tools for CWR population
• Created instructional materials for users
• Assigned and managed daily responsibilities
• Facilitated coordination between departments and cross-functional teams

• Supplied community social service resources
• Answered emergency 911 calls promptly

• Organized files for juvenile proceedings and grand jury sessions
• Ensured confidentiality of clients' criminal records and arrest information
• Streamlined communication for criminal attorney with clients as an administrative assistant and Spanish interpreter
• - Conducted thorough research on clients' criminal records, court hearings, and personal information to support legal proceedings effectively.
• Managed DUI cases effectively.
• Gathered evidence and organized case information for attorney
• Coordinated communication and prepared legal paperwork including summonses, motions, responses, and subpoenas

• Created effective recruitment strategies
• Facilitated orientation process for new employees

• Enhanced efficiency of onboarding processes
• Managed new hire onboarding process
• Processed OMIG and OIG verifications
• Independently managed project plans to meet delivery milestones with high-quality standards
• Prepared and maintained project documentation
• Monitored and projected project metrics and challenges
• Handled inbound requests via phone, chat, and email for service inquiries
• Simultaneously utilize various tools and resources for customer engagement
• Contributed to project coordination and execution
• Enhanced brand recognition through strategic marketing
• Reduced voluntary turnover by 33% through new performance management processes
• Skilled in juggling multiple projects of various sizes, from small to large.
• - Developed customized spreadsheets to track marketing and outreach initiatives, ensuring accurate data management and analysis.
• Directed administration and event staff to achieve optimal support functions
• Communicated with stakeholders about project specifics
• Posted job ads and reviewed resumes

• Oversaw case management for 100 individual caseloads
• Trained team in effective use of mobile apps
• Assisted clients with inquiries on health care coverage, products, and services
• Doubled new hire satisfaction scores with updated recruitment methods
• Demonstrated strong interpersonal skills ensuring confidentiality
• Cultivated robust relationships with employees and managers, delivering guidance in conflict resolution
• Supported payroll processing, report generation, and HRIS tasks
• Recorded metrics to enhance departmental analytical reports
• Ensured compliance with regulations through policy enforcement

Developed and enforced GRC frameworks.

- Enhanced overall cybersecurity posture by proactively identifying and mitigating risks.

• Created compliance protocols to safeguard patient records
• Facilitated onboarding of new employees
• Analyzed retention data to provide valuable insights on performance and engagement indicators
• Developed strategic plans for talent acquisition across territories
• Executed job evaluations, devised pay budgets, supervised results
• Structured competitive compensation models through negotiation
• Cultivated strong relationships with multiple MLTCs
• Counseled field personnel and prepared counseling memos and notations in the agency computer.

• Facilitated conferences and meetings to interpret clients' healthcare information, psychological evaluations, and court hearings, ensuring accurate communication and understanding among all parties involved.
• . Provided Spanish interpretation services in meetings between administrative staff for children's services and clients, ensuring effective communication and understanding.
• Facilitated communication between NYPD, healthcare organizations, and city courts
• Delivered Spanish interpretation in administrative meetings for children's services
• Provided interpreting services to ACS Administration for Children Services
• Facilitated consecutive interpreting in small-group settings, interviews, and hearings
• Secured privacy of information exchanged with third parties

• Coordinated frontline onboarding of new hire Inc, arranging for pre-employment processing
• Supervised staff reported incident report and vendor accounts
• Business to Business Health Care Sales
• Increased market share from existing account base and new business to business opportunities
• Monitored project progress and set deadlines
• Worked with the creative department to schedule design and upgrade the company website
• Drove marketing initiatives to increase product visibility and performance
• Developed and managed a pool of healthcare service providers, assigned, and placed in suitable client facilities/settings
• Recruited HHA (Home Health Aides) and PCA personal care aides throughout the tri-state area
• Coordinated and maintained communication with key client staff and stakeholders
• Facilitated completion of background checks, Inc reference checks, criminal checks, and education check
• Developed effective recruiting plans and strategies and pre-screen job candidates
• Scheduled and coordinated interviews cooperatively with hiring managers
• Built applicant sources by researching and contacting community services, colleges, employment agencies
• Provided organization information, opportunities, and benefits; making presentations; maintaining rapport

• Ballot tracking, and polling, voter outreach
• Contacted supporters and potential voters
• Experience in reviewing customer complaints and concerns and seek to improve all aspects of the customer experience
• Solve customer issues, provide quality assurance, and handle a large volume of communication via email, phone calls, and chat