Rachael Moeller
Fairborn
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Developed skills in customer service and retail operations within pro shop environment, now seeking to transition into new field. Demonstrated ability in managing inventory and providing exceptional customer service. Looking to leverage these skills to make positive impact in new role.
Overview
2026
2026
years of professional experience
Work History
Breakfast Server
AC Marriott
09.2024 - Current
- Delivered exceptional breakfast service, ensuring guest satisfaction and timely meal presentation.
- Assisted in maintaining cleanliness and organization of dining areas, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of breakfast items.
- Adapted quickly to changing menus and special requests, providing personalized service to guests.
- Engaged with guests to gather feedback, contributing to continuous improvement of service offerings.
- Monitored food quality and presentation standards, ensuring compliance with health regulations.
- Supported inventory management by tracking supplies and notifying appropriate staff for reorders.
Assistant Manager
Moeller Brew Barn
07.2023 - 11.2024
- Managed daily operations to enhance customer satisfaction and streamline service delivery.
- Developed and implemented staff training programs to improve employee performance and retention.
- Collaborated with department heads to optimize inventory management and reduce waste.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Supervised front-line staff, fostering a team-oriented environment focused on service excellence.
- Implemented process improvements that increased workflow efficiency and reduced operational bottlenecks.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Bartender Shift Manager
Wilsons Cafe & Sports Bar
03.2021 - 06.2023
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders, fostering a collaborative team environment.
- Managed inventory levels, overseeing ordering and stock replenishment processes.
- Developed cocktail menus by experimenting with flavors and presentation techniques.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Monitored cash handling procedures to maintain financial accuracy during shifts.
- Collaborated with management on promotional events to increase bar revenue and visibility.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Private Nanny
N/A
2018 - 2020
- Supervised daily routines, ensuring age-appropriate activities and safety for children.
- Developed engaging educational programs to promote cognitive and social development.
- Communicated effectively with parents regarding children's progress and behavioral observations.
- Coordinated playdates and extracurricular activities, fostering social skills among peers.
- Managed meal preparation, adhering to dietary restrictions and nutritional guidelines.
- Adapted daily schedules in response to changing needs or preferences of children and families.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Education
High School Diploma -
Tecumseh High School
New Carlisle, OH06-2017
Skills
- Strong multitasking
- Cleanliness and hygiene
- Order taking
- Customer service/ satisfaction
- Team collaboration
- Task prioritization
- Guest engagement
- Works well under pressure/ fast pace environments
Timeline
Breakfast Server
AC Marriott
09.2024 - Current
Assistant Manager
Moeller Brew Barn
07.2023 - 11.2024
Bartender Shift Manager
Wilsons Cafe & Sports Bar
03.2021 - 06.2023
Private Nanny
N/A
2018 - 2020
High School Diploma -
Tecumseh High School