Rachael Moore

• Delivered compassionate emotional support to patients throughout healthcare journeys.
• Implemented Epic electronic health record system, enhancing documentation accuracy.
• Performed administrative tasks including phone management, appointment scheduling, and patient record maintenance.
• Collaborated with pharmacy staff to ensure precise prescription refills.
• Coordinated specialty consultation referrals based on physician recommendations.
• Maintained current knowledge of medical terminology, procedures, and medications.

Provided exceptional customer service to enhance patient experience.

Scheduled patient appointments to optimize clinic workflow.

Measured and recorded vital signs accurately for patient assessment.

Performed venipuncture and administered injections as required.

Conducted EKG tests to support diagnostic processes.

Communicated test results clearly to patients, ensuring understanding.

Managed patient charts by accurately charting information to improve record-keeping.

Facilitated lab orders and procedural requests, streamlining the diagnostic process.

Provided assistance during gynecological exams and medical procedures to enhance patient comfort.

Leveraged Epic experience to optimize electronic documentation and communication flows.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Answered telephone calls to provide office information, respond to inquiries, and direct calls to staff.
• Scheduled patient appointments and collected copays efficiently.
• Obtained and documented patient medical history, vital signs, and complaints during intake.
• Performed prior authorizations for imaging and procedures to facilitate patient care.
• Administered allergy shots as part of treatment protocols.
• Filed patient charts systematically to maintain accurate records.
• Assisted with minor procedures in the office to support medical staff.