Rachael Mortenson
Hazen,North Dakota
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated purchasing professional specializing in logistics coordination, vendor relations and inventory management. Organized and proactive with remarkable project management, communication and planning abilities. Exceptional leader skilled at reducing costs and increasing department efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Cabinet Door Store
11.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Executive Director
Beulah And Hazen Chamber Of Commerce/CVB
01.2017 - 02.2020
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Advocated for organization and company mission to raise awareness and support.
Legal Administrative Assistant
Hazen Law Office
02.2016 - 01.2017
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Created spreadsheets to track client progress and document billable hours.
Sales Executive
Central City Lumber
07.2012 - 07.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product av
- Maintained a thorough knowledge of industry trends and advancements, leading to more accurate estimations and greater customer satisfaction.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Streamlined inventory management, monitoring stock levels to ensure timely replenishment of popular items.
- Generated detailed sales reports highlighting individual performance metrics as well as areas for improvement.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
Residential Construction Superintendent
Wagon Wheel Lumber/ Dakota Custom Homes
10.2009 - 07.2012
- Collaborated with architects to resolve design issues, optimizing building plans for structural integrity and aesthetics.
- Conducted pre-construction meetings with clients to establish expectations, timelines, and deliverables for each project phase.
- Maintained accurate documentation of project progress, including permits, change orders, and budget updates.
- Ensured client satisfaction by addressing concerns promptly and providing solutions that aligned with project goals.
- Implemented innovative construction techniques to enhance efficiency without compromising quality or safety standards.
- Managed multiple residential construction projects simultaneously, ensuring timely completion and customer satisfaction.
- Reduced costs by negotiating competitive pricing with suppliers and implementing cost-saving measures onsite.
- Managed budgets with precision, consistently delivering projects within allocated financial parameters.
- Oversaw all aspects of construction from permitting to final walkthroughs, guaranteeing a seamless experience for homeowners.
- Tracked project costs and other financial metrics to maximize profitability.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
Sales Executive
United Building Centers
05.2003 - 10.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and implemented safety programs.
- Used computer-aided design software to prepare project blueprints.
- Supported project managers in generating accurate estimates for materials, labor, and equipment needs based on drafted plans.
- Effectively communicated with clients throughout the design process, ensuring their vision was accurately represented in final drafts.
- Streamlined project workflow by creating standardized templates and libraries for recurring design elements.
- Developed expertise in multiple industry-specific CAD programs, allowing flexibility in working on diverse projects with varying requirements.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Performed monthly reconciliation of open purchasing orders.
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
- Completed monthly profit and loss performance reports.
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
Education
No Degree - Architectural And Building Technology
ND State College of Science
Wahpeton, NDNo Degree - Office Management
ND State College Of Science
Wahpeton, NDNo Degree - Office Management
UND Lake Region
Devils Lake, NDSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Quality Control
- Dispute Resolution
- Customer Education
- Product Sales
- Spreadsheets
- Delivery Scheduling
- Process Optimization
- Purchase Order Management
- Supplier Relationship Management
- Inventory Coordination
- Supplier negotiation
- Proofreading
- Dictation Support
- Microsoft Office
- Event Planning
- Project Management
- Scheduling
- Time Management
- Event Marketing
- Special events planning
- Social Media Marketing
- Fundraising
- Logistics Management
- Meeting planning
- Catering Coordination
- Registration management
- Inventory Control
- Content Development
- Excel spreadsheets
- Staff Training and Development
- Schedule Preparation
- Performance Evaluations
- Remote Work Experience
- Branding and Identity
- Design thinking
- Website Design
- Advertising understanding
- Presentation Design
- CAD software proficiency
- Community Engagement
- Public Speaking
- Innovation and Creativity
- Government relations
- Grant Writing
- Profit and loss statements
- Fundraising expertise
- Policies and Procedures
- Process Improvements
- Board Reporting
- Annual Planning
Certification
- Certificate of Completion Pre-Licensure Education, North Dakota School Of Real Estate - November 15th, 2020
Timeline
Customer Service Representative
The Cabinet Door Store
11.2020 - Current
Executive Director
Beulah And Hazen Chamber Of Commerce/CVB
01.2017 - 02.2020
Legal Administrative Assistant
Hazen Law Office
02.2016 - 01.2017
Sales Executive
Central City Lumber
07.2012 - 07.2015
Residential Construction Superintendent
Wagon Wheel Lumber/ Dakota Custom Homes
10.2009 - 07.2012
Sales Executive
United Building Centers
05.2003 - 10.2009
No Degree - Architectural And Building Technology
ND State College of Science
No Degree - Office Management
ND State College Of Science
No Degree - Office Management
UND Lake Region
- Certificate of Completion Pre-Licensure Education, North Dakota School Of Real Estate - November 15th, 2020
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