Rachael Murphy
Summary
Animal care professional with proven track record in delivering high-quality care and attention to various species. Known for effective collaboration with team members and adapting to changing needs within facility. Reliable and focused on ensuring well-being and health of all animals, displaying strong organizational and communication skills. Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Supervisor
McNairy Library and Learning Forum
09.2023 - Current
- Supervised and provided guidance to student workers, addressing questions and concerns to ensure efficient library operations
- Assisted students, staff, and community patrons in locating resources and books, delivering exceptional customer service
- Managed the circulation of materials using library systems
- Facilitated interlibrary loan services, preparing and sending books to libraries nationwide
- Maintained an organized and welcoming environment, promoting accessibility and resource utilization
- Championed diversity initiatives by creating inclusive spaces within supervised areas that celebrate varied perspectives.
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Assisted patrons in navigating electronic databases and online resources for more efficient information retrieval processes.
Intern / Animal Care Technician
Humane Pennsylvania
05.2024 - 12.2024
- Provided compassionate care for animals, including cats, dogs, small animals, and reptiles, ensuring their physical and emotional well-being
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Restrained animals safely during exams and procedures.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Reduced stress levels in shelter animals by implementing behavioral modification techniques that promoted healthy coping mechanisms.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Contributed to successful adoptions through careful evaluation of potential adopters'' compatibility with available animals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Sales Associate and Kennel Technician
Diane's Discount Pet Supplies and Adoption Center
05.2022 - 08.2023
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
- Increased pet owner satisfaction by establishing personalized care plan for each animal, addressing specific dietary and exercise needs.
- Reduced incident rates by implementing comprehensive behavioral assessment for each new animal, tailoring care approaches accordingly.
Education
Bachelor of Science - Biology, Animal Behavior
Millersville University
05.2025
Skills
- Motivational skills
- Quick learner
- Pet handling
- Problem-solving skills
- Cross-functional coordination
- Goal-oriented mindset
- Customer service and assistance
- Training and mentoring
- Kind customer engagement
- Safety and health precautions
Certification
- NACA ACO 1 Certification
- First Aid Certification
Timeline
Intern / Animal Care Technician
Humane Pennsylvania
05.2024 - 12.2024
Student Supervisor
McNairy Library and Learning Forum
09.2023 - Current
Sales Associate and Kennel Technician
Diane's Discount Pet Supplies and Adoption Center
05.2022 - 08.2023
Bachelor of Science - Biology, Animal Behavior
Millersville University
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