Rachael O'Connor
Secaucus,NJ
Summary
Skilled Veterinary Technician with background in small and large animal care. Experience includes performing diagnostics, administering medications and vaccinations, surgical assistance, and client education. Strong communication skills with emphasis on compassionate pet care. Past roles have resulted in improved patient outcomes through individualized treatment plans and preventive health measures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Bergen Veterinary Hospital
Teaneck, New Jersey
08.2024 - 08.2024
- Assisted veterinarians during surgeries and medical procedures.
- Monitored vital signs and administered medications to animals.
- Conducted routine laboratory tests and analyzed samples for diagnostics.
- Maintained accurate medical records and updated patient information systems.
- Provided compassionate care to animals during hospitalization and recovery.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Educated pet owners on care, nutrition, and health management.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Prepared food to meet needs of animals under care with appropriate meals.
CSR/Veterinary Technician
Bergen Passaic Animal Hospital
Lodi, New Jersey
06.2020 - 07.2022
- Assisted veterinarians with animal examinations and treatments.
- Managed appointment scheduling for clients and their pets.
- Provided compassionate customer service to pet owners and visitors.
- Maintained accurate patient records in the hospital management system.
- Educated clients on pet care and preventive health measures.
- Handled financial transactions and processed payments efficiently.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Participated in team meetings or training sessions when necessary.
- Processed orders, forms, applications, and requests.
- Maintained up-to-date knowledge of company products and services.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted veterinarians during examinations and surgical procedures.
- Monitored patient vital signs and reported changes to veterinary staff.
- Administered medications and vaccines as prescribed by veterinarians.
- Educated pet owners on proper care and nutrition guidelines.
- Managed laboratory samples for testing and analysis.
- Maintained cleanliness and organization of treatment areas and equipment.
- Trained new staff on clinic protocols and patient handling techniques.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Prepared and reviewed records and consent forms.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Tracked and scheduled follow-up appointments for animal treatment.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Operated x-ray machines and exposed radiographic films.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
Cashier/Sales Associate
Burlington
Secaucus, New Jersey
10.2017 - 09.2018
- Processed customer transactions using point-of-sale system efficiently.
- Maintained clean and organized checkout area for optimal service.
- Assisted customers with product inquiries and recommendations promptly.
- Handled cash, credit, and gift card transactions accurately.
- Resolved customer complaints with professionalism and courtesy.
- Restocked merchandise on shelves and maintained inventory levels regularly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Bagged or packaged purchases and wrapped gifts.
Proof 7
Edward Cooper
New York, New York
09.2011 - 07.2018
- Managed front desk operations to ensure efficient daily workflows.
- Assisted visitors by providing information and directing to appropriate departments.
- Handled incoming calls, responding to inquiries and routing efficiently.
- Performed general office duties, including photocopying, faxing, and scanning documents.
- Prepared correspondence and reports utilizing Microsoft Office applications.
- Processed client payments using credit card machines or cash registers.
- Conducted data entry and administrative tasks to support various departments.
- Organized files and spreadsheets for improved staff access and retrieval.
Education
High School Diploma -
Secaucus High School
Secaucus, NJ06-2015
Some College (No Degree) - Early Childhood Special Education
Bergen Community College
Paramus, NJVeterinary Technician
Penn Foster Career School
Scranton, PASkills
- Procedure assistance
- Appointment scheduling
- Pet owner education
- Effective communication
- Problem solving
- Time management
- Client consultation and support
- IV medication administration
- Treatment administration
- Sanitation protocols
- Patient monitoring
- Medication administration
- Laboratory testing
- Animal diagnostics
- Clinical record management
- Customer relationship management
- Oral and topical medication administration
- Medical history collection
- Animal handling
- Diagnostic imaging
- Blood collection
- Treatment note maintenance
- Feline towel restraint
- Wound care management
- Heartworm testing
- Emergency and preventive care
- Parasite control strategies
- Radiology safety practices
- Intramuscular injection techniques
- Medical record management
- Laboratory skills
Languages
English
Professional
Spanish
Limited
Certification
- Bartending License
References
References available upon request.
Timeline
Veterinary Technician
Bergen Veterinary Hospital
08.2024 - 08.2024
CSR/Veterinary Technician
Bergen Passaic Animal Hospital
06.2020 - 07.2022
Cashier/Sales Associate
Burlington
10.2017 - 09.2018
Proof 7
Edward Cooper
09.2011 - 07.2018
High School Diploma -
Secaucus High School
Some College (No Degree) - Early Childhood Special Education
Bergen Community College
Veterinary Technician
Penn Foster Career School