RACHAEL OLAWUNMI
MCALLEN,TX
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
9
9
years of professional experience
Work History
Account Expert
T-Mobile
Mission, TX
02.2023 - 06.2024
- Handled inbound calls, addressing customer inquiries and concerns regarding products, services, billing, and account matters.
- Provided troubleshooting support to customers facing issues with their mobile devices or network services.
- Handled billing inquiries, processed payments, and arranged payment schedules.
- Assisted customers in managing their accounts by facilitating changes, upgrades, and cancellations.
- Highlighted new products, services, and promotional offers to educate customers.
- Suggested additional products or services to enhance customer experience.
- Ensured precise record-keeping of customer interactions and transactions.
Customer Service Representative
Check N Go
McAllen, TX
05.2021 - 09.2022
- Processing loans using the service portal efficiently leading to 80% improvement in processing times and feedbacks to customers
- Monitoring delinquent customers via Stars reduced the portfolio by 70 % leading to improvement in the processing of automated clearing housework accounts for collection
- Increasing sales by 10 % from selling prepaid merchandises
Store Manager
CSFC Check Cashing
Staten Island, New York
11.2017 - 05.2020
- Improved efficiency of operations by effectively training new associates on the best practices in handling equipment and PPEs leading to zero store accident in 2 consecutive years during my period
- Collaborated and maintained documentation of vendors and third-party agents and responded to their queries on their accounts
- Organized monthly and quarterly meetings to review department outlook which improved collaboration and communication flow.
Cashier/Customer Service
Walgreens
Staten Island, New York
11.2017 - 11.2019
- Ordered and replenished stock by reducing out of stock inventory by 2% through effective collaboration with vendors and adjusting to lead time demands
- Improved customer experiences by responding to queries in a timely manner while assisting in store operations and customer experience with purchases
- Performed cash handling and receipts for customers upon check outs and returns.
Customer Service
PLS Check Cashier's
Staten Island, New York
11.2015 - 11.2016
- Improved sales marginally by marketing new products to customers and selling merchandise
- Enhanced customer experience by processing utility bills.
Education
High School Diploma -
Upper Darby High School
06.2015
Some College (No Degree) - Business Administration And Management
South Texas College
Mcallen, TXSkills
- Microsoft Office
- Sales and marketing
- Customer Service
- Time Management
- Communication Skills
- Cash handling expert
Timeline
Account Expert
T-Mobile
02.2023 - 06.2024
Customer Service Representative
Check N Go
05.2021 - 09.2022
Store Manager
CSFC Check Cashing
11.2017 - 05.2020
Cashier/Customer Service
Walgreens
11.2017 - 11.2019
Customer Service
PLS Check Cashier's
11.2015 - 11.2016
High School Diploma -
Upper Darby High School
Some College (No Degree) - Business Administration And Management
South Texas College
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