Rachael O’Neill

• Exercised composure under pressure and in escalated customer service scenarios.
• Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
• Evaluated employee performance and coached and trained to improve weak areas.
• Kept employees operating productively and working on task to meet business and customer needs.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Managed staff hiring, training and supervision.

Training to be an agm and was doing payroll, scheduling, truck orders , inventory

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Upsold additional products and services to customers, increasing revenue.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Learned duties for various positions and provided backup at key times.

• Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
• Facilitated timely product rotation, ensuring freshness and minimizing waste.
• Checked for outdated and overripe grocery items and removed from inventory.

• Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
• Cleaned, stocked, and restocked workstations and display cases.
• Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
• Communicated closely with servers to fully understand special orders for customers.
• Contributed to a positive team environment, collaborating with fellow cooks and staff members.
• Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
• Cooked Number made-to-order meals every day.
• Improved customer satisfaction by maintaining a clean and efficient fry station.
• Marinated food items according to provided instructions and recipes.
• Read food order slips or received verbal instructions to properly prepare and cook food.
• Cleaned and sanitized work areas, utensils and equipment.
• Operated grills, fryers and ovens to cook food items.
• Used kitchen equipment safely and reduced risk of injuries and burns.
• Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
• Monitored food temperatures to meet quality and safety standards.

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Supported children by actively listening and offering encouragement.
• Organized and guided group activities by leading, coaching, and participating with campers.
• Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
• Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
• Implemented camp activities fostering physical, social, and emotional growth.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.

Special education