Summary
Overview
Work History
Education
Skills
Cycling, traveling, reading, hiking.
Languages
Additional Information
Timeline
Generic

Rachael Ousman

Summary

I'm an organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 2 years of experience working in busy warehouse environments.

Overview

6
6
years of professional experience

Work History

Food Delivery Driver

Uber Eats
01.2024 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Increased repeat business by providing friendly and professional service to customers.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
  • Coordinated closely with other drivers during peak hours to ensure all deliveries were completed within designated timeframes.
  • Provided valuable feedback on route optimization strategies, streamlining delivery processes for improved efficiency.
  • Monitored inventory levels at pickup locations for quality assurance purposes before delivering orders to customers.
  • Educated customers on menu offerings, upselling items when appropriate for increased revenue generation.
  • Participated in regular training sessions to stay updated on company policies and product offerings.
  • Delivered orders to customers to drive full satisfaction.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Operated delivery vehicles safely and efficiently.
  • Developed strong customer base through efficient and reliable service.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Processed payments, made change, and provided receipts.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Processed customer payments and kept accurate financial records.
  • Completed daily pre- and post-trip vehicle inspections.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Maintained records of sales and customer information to support accuracy.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Assisted with sorting and organizing stockroom items.

Cashier

Kroger
01.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 250 pounds at once and used forklift to move heavier loads.

Ground Package Handler

UPS
01.2022 - 01.2023
  • Ensured timely deliveries by loading and unloading trucks with precision and speed.
  • Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
  • Followed verbal and written instructions to properly move and ship products.
  • Assisted in maintaining a clean work environment through proper organization of workstations and regular equipment inspections.
  • Utilized computer systems to track shipments, ensuring correct delivery information was processed for every package.
  • Prevented accidents by adhering to safety protocols during all aspects of the package handling process.
  • Improved package processing efficiency by accurately scanning and sorting packages according to size, weight, and destination.
  • Enhanced accuracy of deliveries by verifying addresses on received packages against company database records before shipping out.
  • Loaded packages onto conveyor belts while paying close attention to labels for accurate routing and delivery.
  • Maintained high-quality standards throughout all stages of package handling, from receiving to final delivery.
  • Maximized transportation capacity by expertly packing trucks according to size and weight constraints, optimizing space utilization.
  • Provided excellent customer service when interacting with customers during pick-up or drop-off times, addressing concerns promptly and professionally.
  • Aided management in implementing new procedures that streamlined operations within the facility, leading to improved productivity levels among staff members.
  • Assisted with training new hires on company policies and procedures, ensuring a smooth transition into their role as Ground Package Handlers.
  • Contributed to the achievement of company goals by consistently meeting key performance indicators such as efficiency, accuracy, and on-time deliveries.
  • Collaborated with team members to complete daily tasks efficiently, resulting in increased overall productivity.
  • Supported a positive work atmosphere by cooperating with supervisors and coworkers, resolving any conflicts professionally.
  • Optimized workflow within the facility through effective communication with team members regarding task progress and completion times.
  • Reduced damage claims by carefully handling fragile items and adhering to company guidelines for safe package handling.
  • Expedited shipment processing by swiftly identifying exceptions in the system that required manual intervention or further investigation.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Followed safety regulations to maintain safe work environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated equipment while observing standard safety procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assembled pallets and crates for secure transportation of materials.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Package Handler

Amazon
05.2021 - 01.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
  • Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
  • Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
  • Built strong relationships with customers and vendors through excellent customer service.

Cashier Team Lead

Arby's Restaurant
11.2018 - 05.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Monitored areas for security issues and safety hazards.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds, minimizing potential losses due to theft or error.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
  • Led cashiers and associates in providing thoughtful customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Maintained stock to meet expected customer demand.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Mentored new team members on sales software system operation.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Facilitated and logged store opening, closing, and shift changes.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Maintained and updated security protocols for front desk operations.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

Plainfield High School
Plainfield, IN
05.2021

Skills

  • Problem-Solving
  • Customer Service
  • Quick Learner
  • Hardworking and Responsible
  • Time Management
  • Excellent Communication
  • Safe Driving
  • Dedicated Team Player
  • Relationship Building
  • Good Driving Record
  • Food handling
  • Safe Food Handling
  • Flexible Schedule
  • Customer Communication
  • Late Shift Availability
  • Valid Driver's License
  • GPS Navigation
  • Route Planning
  • Decision-Making
  • Clean Driving Record
  • Safety awareness
  • GPS mapping
  • Smartphone operation
  • Excellent navigation
  • Vehicle Maintenance
  • Payment handling
  • Delivery confirmations
  • Payment Collection
  • Mileage Tracking
  • Phone orders
  • Professional Appearance
  • Motor Vehicle Operation
  • Delivery Coordination
  • Heavy Lifting
  • Order Verification
  • Vehicle Inspection
  • Dispatch Interaction
  • Two-wheeler operation
  • DOT Regulations Compliance
  • Energy conservation
  • Health Code Compliance
  • Cooking
  • Client Relations
  • Route Management
  • Schedule Management
  • Safe Vehicle Operation
  • Product Distribution
  • Local routes understanding
  • Business Management
  • Business transactions
  • Strategic Planning
  • Product Promotions
  • Sales Forecasting
  • Clean MVR
  • Product presentation
  • Sales Goals
  • Product displays
  • Documentation
  • Needs Assessment
  • Account development
  • Truck loading
  • Merchandise Sales
  • Sales Development
  • Staff Development

Cycling, traveling, reading, hiking.

On my days off, I often hike or cycle to new places my town has to offer to me. Throughout the days whether I'm at work I enjoy reading a good book or two. I love to travel I travel to a new state at least every year.

Languages

English
Full Professional

Additional Information

Military Spouse

Timeline

Food Delivery Driver

Uber Eats
01.2024 - Current

Cashier

Kroger
01.2023 - 01.2024

Ground Package Handler

UPS
01.2022 - 01.2023

Package Handler

Amazon
05.2021 - 01.2022

Cashier Team Lead

Arby's Restaurant
11.2018 - 05.2021

High School Diploma -

Plainfield High School

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Rachael Ousman