Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachael Pangburn

Rochester

Summary

Experienced Team Leader with a diverse skill set in providing outstanding customer service, resolving problems, and fostering effective teamwork. Skilled in managing teams, ensuring food and human safety, and maintaining organizational efficiency.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Service Team Leader & Home and Entertaining

Wegmans
01.2023 - Current
  • Customer Service Excellence: Proven ability to deliver exceptional customer experiences.
  • Technical Proficiency: Strong foundation in relevant technical skills.
  • Problem-Solving: Skilled at identifying and resolving issues effectively.
  • Organizational Skills: Highly organized and detail-oriented.
  • Food Safety and Hygiene: Adherence to strict food safety standards.
  • Diversity and Inclusion: Committed to fostering a diverse and inclusive workplace.
  • Living Our Values: Embodies the company's core values in all interactions.

Recreation Assistant

Town of Irondequoit
01.2020 - 01.2023
  • Setting up facility areas with supplies, tables and chairs for planned activities.
  • Connecting personally with residents to improve participation and enjoyment.
  • Prepare class format and content appropriate for type of class and level of participants.
  • Handle client inquiries with exceptional professionalism and enthusiasm.
  • Led parties, BINGO, exercise classes, cooking, crafts and food-related socials for residents.
  • Implementing and enforcing policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Coordinates instructors, timelines and budgets for events.

Volunteer Firefighter

Sea Breeze Fire Department
01.2005 - 01.2023
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
  • Demonstrated strong knowledge of industry equipment.
  • Performed fundamental firefighter and driver duties.

Retail Store Manager

Party City
2018 - 2020
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Prepared and submitted nightly bank deposits.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Trained newly hired staff to fill key positions and maximize productivity.

Daycare Provider

Lucky Lady Bugs Learning Center
2016 - 2018
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Developed and implemented age-appropriate lesson plans.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children.

Member and Visitor Services

Rochester Museum & Science Center
2005 - 2015
  • Supported sales team members to drive growth and development.
  • Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
  • Answered customers questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction.
  • Assisted customers during selection process and helped choose perfect membership to meet individual and family needs.
  • Mentored team members to succeed and advance within department and company.

Education

Some College (No Degree) -

Monroe Community College
Rochester, NY

High School Diploma -

Eastridge High School
2005

Skills

  • Friendly, positive attitude
  • Team motivation
  • Conflict resolution
  • Problem-solving
  • Attention to detail
  • Effective delegation
  • Strong leadership
  • Organizational skills
  • Teamwork and collaboration

Certification

  • Certified First Aid/CPR-2021
  • Basic Structural Collapse-2008
  • Firefighter One Course-2005
  • ServSafe Certified-2021-2026
  • Inclusion ambassador training-2021
  • Implicit bias trained-2021

Timeline

Service Team Leader & Home and Entertaining

Wegmans
01.2023 - Current

Recreation Assistant

Town of Irondequoit
01.2020 - 01.2023

Volunteer Firefighter

Sea Breeze Fire Department
01.2005 - 01.2023

High School Diploma -

Eastridge High School

Retail Store Manager

Party City
2018 - 2020

Daycare Provider

Lucky Lady Bugs Learning Center
2016 - 2018

Member and Visitor Services

Rochester Museum & Science Center
2005 - 2015

Some College (No Degree) -

Monroe Community College

Similar Profiles

CREATE PROFILE
Rachael Pangburn