Rachael Pickett
Lawrenceville,GA
Summary
Dynamic professional with extensive experience in customer service and care coordination, offering a unique blend of skills in sales and healthcare. Demonstrated expertise in organizing and facilitating engaging environments while showcasing strong upselling and communication abilities. Dedicated team player adept at defusing challenging situations and ensuring a welcoming atmosphere for all clients. Passionate about continuous learning and committed to delivering exceptional service in high-pressure settings.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Kroger
03.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate cash drawer balances throughout shifts, ensuring accountability.
- Collaborated with team members to streamline checkout operations and reduce wait times.
Barista and Cashier
Foxtail Coffee Co
05.2025 - 01.2026
- Created innovative drink recipes and seasonal menu offerings, increasing customer satisfaction and sales
- Provided excellent customer service by taking orders accurately, making recommendations based on customer preferences, and handling complaints effectively
- Maintained cleanliness and organization of the coffee bar area according to health code standards
Activities Director
Whispering Pines Assisted Living
01.2025 - 05.2025
- Coordinated special events, trips, and outings for residents.
- Developed and implemented strategies for engaging residents in activities and programs.
- Collaborated with other departments to ensure quality programming.
Sales Associate
FYE
05.2024 - 10.2024
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
CNA
Genesis HealthCare
08.2023 - 01.2024
- Documented patient care services by charting in designated areas.
- Turned and repositioned bedridden patients to prevent bedsores.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Activities Assistant
Genesis HealthCare
04.2023 - 09.2023
- Created an environment conducive to learning through interactive conversations and positive reinforcement techniques.
- Assisted with transporting and escorting program participants to, from, and within program activity locations and on external trips.
- Created and managed the budget for activities and events.
Education
High School Diploma -
Rogers High School
Newport, RI06-2021
Skills
- Excellent communication skills
- Time management
- Problem-solving skills
- Customer service
- Reliability and punctuality
- Attention to detail
Timeline
Customer Service Cashier
Kroger
03.2026 - Current
Barista and Cashier
Foxtail Coffee Co
05.2025 - 01.2026
Activities Director
Whispering Pines Assisted Living
01.2025 - 05.2025
Sales Associate
FYE
05.2024 - 10.2024
CNA
Genesis HealthCare
08.2023 - 01.2024
Activities Assistant
Genesis HealthCare
04.2023 - 09.2023
High School Diploma -
Rogers High School