Rachael Pimpignano
Lehigh Acres,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Owner/Operator
Rachael's Angels Senior Services
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Managed employee scheduling and payroll
- Conducted interviews for potential employees and clients
- Built and maintained employee relationships with Clients to ensure effective work environments
- Activity Planning to boost company morale
- Successfully Implemented employee programs to further education
Sales Associate
Kohls Department Store
2023.03 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Assisted in customer knowledge and comfortability with Kohl's Credit Card and Rewards program
- Familiar with store Bopus and OMNI fulfillment
- Participated in Inventory
- Participates in stockroom Operations such as merchandising assortment
- Familiar with floor merchandise and brand locations
- Trained Amazon Returns program
- Consistent in the Opening and Closing of Customer service
- Able to complete merchandising dispositions and transfers
- Trained in Floor Signing for accurate pricing and sale information
Sales Manager
Randall Design
2019.03 - 2021.05
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Customer Service Manager
Ross Dress For Less
2018.06 - 2020.01
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
Education
Associate of Science - Surgical Technology
Southwest Florida College
Fort Myers, FL2009
Skills
- Issue Identification
- Operational Efficiency and Safety
- Raising Capital
- Merchandising
- Negotiation
- Finance and Accounting Operations
- Approachable and Outgoing
- Financial Management
- Quality Control Planning
- Training and Development
- Sales Growth
- Marketing and Advertising
- Team Oversight
- Departmental Coordination
- Supplier Relations
- Leadership and People Development
- Management Team Leadership
- Employee Motivation and Performance
- Marketing
- Strategize Plans
- Payroll Preparation
- Client Service
- Business Development
- Contract Management
- Change and Growth Management
- Coaching and Mentoring
- Business Planning
- Staff Training
- Operations Management
- Sales Oversight
- Staff Management
- Staff Hiring
- Program Creation and Implementation
- Adaptable and Flexible
- Customer Relations
- Build Revenue Streams
- Sales Leadership
Personal References
Victoria Elias: 239-634-7861
Terri Haglin: 509-322-5155
Randall Design: 239-671-0049
Randi Derench: 239-220-1814
Timeline
Sales Associate
Kohls Department Store
2023.03 - Current
Sales Manager
Randall Design
2019.03 - 2021.05
Customer Service Manager
Ross Dress For Less
2018.06 - 2020.01
Owner/Operator
Rachael's Angels Senior Services
Associate of Science - Surgical Technology
Southwest Florida College
Similar Profiles
Lilly HoeftLilly Hoeft
Certified Nursing Assistant at Guardian Angels Senior ServicesCertified Nursing Assistant at Guardian Angels Senior Services
Rudy FrancoisRudy Francois
Elderly Caregiver at Guardian Angels Senior ServicesElderly Caregiver at Guardian Angels Senior Services
Rachael MurrayRachael Murray
Owner/Operator at Rachael's Home Care ServicesOwner/Operator at Rachael's Home Care Services