Rachael Pimpignano
Fort Myers,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Kohls Inc.
Fort Myers, FL
09.2022 - 06.2024
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Oversaw hiring process for new personnel within the department.
- Developed incentive programs for top performing sales representatives.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Managed inventory levels at store locations according to corporate guidelines.
- Ensured compliance with company policies and procedures related to sales operations.
- Planned and coordinated staff training sessions for new and existing employees.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Processed cash, credit and check transactions with POS system and cash register.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Reviewed customer complaints to determine appropriate methods for resolution.
Owner/Operator
Rachael's Angels LLC.
Fort Myers, FL
01.2022 - 09.2022
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Provided leadership support for team members through coaching and mentorship programs.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Developed business plan and budget to maximize profitability.
- Ensured compliance with safety regulations throughout the facility.
- Negotiated contracts with clients for products or services rendered by the company.
- Established pricing models that balanced competitiveness with profitability goals.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Set pricing structures according to market analytics and emerging trends.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Administrative Manager
Shellpoint Partners
Fort Myers, FL
10.2018 - 12.2020
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Developed training materials for new hires on how to use office equipment efficiently.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Communicated job expectations and trained staff to promote team building and discipline.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Education
Associate of Science - Criminal Justice
Southwest Florida College
Fort Myers, FL05-2007
Associate of Science - Nursing Science
Southwest Florida College
Fort Myers, FL05-2007
Skills
- Staffing and scheduling
- Marketing
- Financial Management
- Negotiation
- Time management abilities
- Organizational Skills
- Relationship Building
- Customer Retention
- Multitasking
- Adaptability and Flexibility
- Sales team oversight
- Workflow Management
- Report writing and budgeting
- Reviewing employees
- Scheduling
- Management Support
- Business Administration
- Excellent Communication
- Team building
- Problem-solving abilities
- Written Communication
- Problem-Solving
Timeline
Sales Supervisor
Kohls Inc.
09.2022 - 06.2024
Owner/Operator
Rachael's Angels LLC.
01.2022 - 09.2022
Administrative Manager
Shellpoint Partners
10.2018 - 12.2020
Associate of Science - Criminal Justice
Southwest Florida College
Associate of Science - Nursing Science
Southwest Florida College
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