Rachael Plotts
Myrtle Beach,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Decision Support Representative
Sedgwick
10.2020 - Current
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Client Configuration Coordinator
Sedgwick
04.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service by leveraging extensive knowledge of internal systems and creating welcoming, positive experiences.
FROI Specialist
Sedgwick MCO
08.2017 - 04.2018
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Dublin Coffman High School
Dublin, OH01.2015
Skills
- Time Management
- JURIS
- Organizational Skills
- Excel
Timeline
Decision Support Representative
Sedgwick
10.2020 - Current
Client Configuration Coordinator
Sedgwick
04.2018 - 10.2020
FROI Specialist
Sedgwick MCO
08.2017 - 04.2018
High School Diploma -
Dublin Coffman High School
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