Rachael Redmond
Tacoma,WA
Summary
Detail-oriented professional equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Mortgage Counselor
Specialized Loan Servicing
Tempe, AZ
08.2021 - 07.2022
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Kept detailed records regarding approved, denied and received loan applications.
- Answered customer inquiries regarding loan status and other related questions.
- Educated customers regarding actions and strategies for debt repayment.
- Verified client financial information to determine creditworthiness and loan eligibility.
Accounts Receivable Specialist
NextCare Urgent Care
Mesa, AZ
07.2019 - 02.2020
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Ensured compliance with all applicable laws and regulations governing healthcare billing practices.
- Contact 3rd Party Payers/Commercial, HMO's, Managed Care, Medicaid, and Medicare regarding claims processes and forms that must be submitted with our dispute in order to secure the appeal will be processed
- Maintained updated knowledge through continuing education and advanced training.
Medical Biller, Accounts Receivable
Medical Billing Services & Solutions
Eatonville, WA
01.2014 - 07.2019
- Leveraged EMR software to post payments received for medical services.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Prepared detailed financial reports as requested by management team.
- Performed insurance verification, pre-certification and pre-authorization.
- Assisted with implementation of electronic health record system upgrades designed to optimize revenue cycle activities.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Education
GED -
Green River Community College
Auburn, WA06-1999
Some College (No Degree) - Health Unit Coordination
Clover Park Technical College
Lakewood, WASkills
- Problem Resolution
- Financial Reporting
- Cross-Functional Team Collaboration
- Financial Management
- Proficient in Microsoft Office
- Office Equipment Proficiency
REFERENCES
Tom Fendell (206) 910-1785
Other References Available Upon Request
Timeline
Mortgage Counselor
Specialized Loan Servicing
08.2021 - 07.2022
Accounts Receivable Specialist
NextCare Urgent Care
07.2019 - 02.2020
Medical Biller, Accounts Receivable
Medical Billing Services & Solutions
01.2014 - 07.2019
GED -
Green River Community College
Some College (No Degree) - Health Unit Coordination
Clover Park Technical College
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