Rachael Reikdal
North Brunswick,NJ
Summary
Results-oriented Quality Assurance Leader skilled in enhancing guest satisfaction through effective communication and problem-solving. Expertise in staff scheduling and Microsoft Excel supports a collaborative environment that ensures operational compliance and safety. Experienced in mentoring talent and overseeing performance to drive team success.
Overview
5
5
years of professional experience
Work History
Assistant Manager / Quality Assurance
Chili's
North Brunswick, USA
02.2021 - Current
- Monitored quality assurance standards and analyzed performance metrics to uphold compliance with company policies and enhance guest satisfaction.
- Led daily restaurant operations while coordinating staff scheduling, inventory management, and operational priorities.
- Resolve employee and customer concerns through effective communication, problem-solving, and conflict resolution.
- Developed and maintained operational documentation, training materials, and standard operating procedures to support staff performance and consistency.
- Supported administrative functions by maintaining records, tracking operational issues, and ensuring accurate documentation.
- Recruit, mentor, and supervise team members, fostering a collaborative, high-performing work environment.
- Assist with restaurant technology implementation by setting up and maintaining IoT devices for training and operational support.
Bartender
Chili's
North Brunswick, USA
02.2021 - Current
- Cultivated strong customer relationships through personalized interactions and attentive service
- Delivered attentive care by anticipating customer needs and promptly addressing concerns
- Navigated fast-paced environments while adapting to diverse customer needs for optimal service
- Demonstrated active listening skills during customer interactions to understand needs.
- Time management to ensure all customers are satisfied.
- Working with other team members efficiently to complete tasks.
- Assist with setting up restaurant IoT devices and maintaining equipment to support training sessions and internal team workshops.
- Troubleshot basic technical and computer issues, escalating IT problems to appropriate personnel for timely resolution.
Floor Supervisor
Lyneer Staffing Solutions
05.2021 - 07.2021
- Supervised and managed staff, ensuring compliance with company policies to maintain operational integrity.
- Coordinated scheduling, task assignments, and daily workflow to optimize team efficiency.
- Provided coaching and support to employees, enhancing individual skills and contributing to overall team effectiveness.
- Ensured adherence to safety regulations and company standards.
- Resolved issues and made sound decisions in high-pressure situations.
- Maintained digital records of employee schedules, performance logs, and inbound/outbound shipments for organizational accuracy and reporting.
Education
Bachelor of Arts - Labor Studies and Employment Management
Rutgers, The State University of New Jersey
New Brunswick, NJ05-2025
Skills
- Quality assurance
- Operational Training
- Proficient in Microsoft Excel
- Proficient with Microsoft Office
- Staff scheduling
- Time management
- Planning
- Organization
- Team Leadership
- Problem Solving
- Conflict resolution
- Communication
- Customer management
- Multitasking
- Adaptability
- Safety Management
Languages
- English
- Portuguese
- Spanish
Timeline
Floor Supervisor
Lyneer Staffing Solutions
05.2021 - 07.2021
Assistant Manager / Quality Assurance
Chili's
02.2021 - Current
Bartender
Chili's
02.2021 - Current
Bachelor of Arts - Labor Studies and Employment Management
Rutgers, The State University of New Jersey