Summary
Overview
Work History
Education
Skills
2017 Standards of Service Award
Timeline
Generic

Rachael Renshaw

Gulfport,US

Summary

I believe that communication, multitasking, and conflict-resolution skills are all important. I am adaptable, resourceful, and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. I have the desire to apply my previous experience to a new role with a company that focuses on helping communities and having a longterm positive impact on the company's operations. My goal is to obtain a position that will allow me to help others.

Overview

16
16
years of professional experience

Work History

Electronic Banking Clerk

The Peoples Bank
10.2023 - Current


  • Balance the daily ATM spreadsheet
  • Balance the daily ACH spreadsheet
  • Balance Bill Pay account
  • Work daily account reconciliation reports
  • Ensure ATM applications have been filed
  • Monitor and respond to messages from customers in the online banking portal
  • Process Bill Pay Monthly Files
  • Process Online Banking and Mobile Deposit applications and set up profiles
  • Process wires
  • Balance wires when needed
  • Explain technical information to non-technical people in plain English to help them understand it better
  • Process support requests for technical assistance on a wide range of issues related to SilverLake, Xperience, and Banno software
  • Break down and evaluate user problems, using test scripts, personal expertise, and probing questions
  • Create support documentation that empowers and enables the team to assist users
  • Investigate online banking and ACH Origination issues in order to identify troubleshooting techniques that would allow for a quick resolution
  • Document all transactions and support interactions in the system for future reference and addition to the knowledge base
  • Follow up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Work with Jack Henry & Associates for SilverLake and Xperience users to provide solutions to operations issues
  • Respond to end-user support requests and patiently guided people through basic troubleshooting tasks
  • Demonstrate professionalism and courtesy to customers while working to resolve complaints, problems, or questions

Sales Associate

Trace of Lace
12.2020 - 10.2023
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
  • Assisted customers in enrolling in loyalty programs.
  • Prepared cash deposits with no discrepancies.
  • Coordinated product deliveries and processed orders through the system.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.
  • Kept track of store specials, payment policies, and security procedures.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.
  • Observed customer behavior in order to spot security threats and report them to supervisors.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Used the QuickBooks register system to ring up customer purchases, process payments, and issue receipts.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
  • Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items.
  • Maintained website.
  • Maintained trademarks.
  • Assisted in the maintenance of the building and surrounding property.

Electronic Banking Specialist

The Peoples Bank
06.2016 - 10.2020


  • Balanced the daily ACH spreadsheet.
  • Processed ACH payments to and from the Federal Reserve.
  • Processed Bill Payments.
  • Processed Online Banking and Mobile Deposit applications and set up profiles.
  • Processed daily mobile and ATM deposits.
  • Assisted in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Processed support requests for technical assistance on a wide range of issues related to SilverLake and Xperience software.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Investigated online banking and ACH Origination issues in order to identify troubleshooting techniques that would allow for a quick resolution.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Worked closely with Jack Henry & Associates for SilverLake and Xperience users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Responded to end-user support requests and patiently guided people through basic troubleshooting tasks.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Assisted daily in ATM/Debit Card Operations due to insufficient staffing.
  • Assisted occasionally in the Loan Processing department due to insufficient staffing.
  • Assisted occasionally in Deposit Operations due to insufficient staffing.

Personal Banker

The Peoples Bank
11.2012 - 06.2016
  • Company Overview: Downtown Gulfport - Gulfport, MS
  • Assessed clients' financial situations in order to develop strategic financial planning solutions.
  • Kept track of cash drawers and vault accounts on a daily basis and made sure there were no discrepancies.
  • Improved sales techniques and branch productivity helped me increase revenue.
  • Took phone calls about banking products such as checking, savings, loans, and lines of credit.
  • Handled large deposits and distributed currency to coworkers as part of my vault duties.
  • Was in charge of collecting member loan payments.
  • Build and maintain relationships with both new and returning customers.
  • Trained and directed new hires during department orientations.
  • Cashier's checks, traveler's checks, and money orders were among the items I sold.
  • Processed financial service requests, including reissuing statements, ordering additional checks, and updating customer personal information in the database.
  • Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me.
  • Kept an accurate balancing record.
  • I was in charge of the office's inventory, as well as product and supply ordering.
  • Was in charge of organizing, stocking, and maintaining the teller window area.
  • Continued my education on current banking products and services through the BVS program.
  • Consistently ranked at the top for sales in a district of over 100 bankers.
  • Wire transfers, stop payments, and account transfers were all things I did.
  • Was able to access customer information and databases using SilverLake and Vertex.
  • Processed quarterly vault and ATM audits with a zero error rate.
  • Prepared customer and ATM cash and change orders quickly and efficiently.
  • Assisted clients with account reconciliations and balancing.
  • Broadened customers' portfolios by introducing wealth-building products.
  • Promoted all financial products by providing excellent service and knowledge.
  • Expanded my client base by promoting new financial products.
  • Created member account profiles on the organization's online banking program.
  • Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services.
  • Developed a rapport with my clients in order to ensure their satisfaction and loyalty.
  • Coordinated daily cash reconciliation in a high-volume location.
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.
  • Assist new account representatives who are less experienced.


Sales Associate

Trace of Lace
09.2009 - 11.2012
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
  • Assisted customers in enrolling in loyalty programs.
  • Prepared cash deposits with no discrepancies.
  • Coordinated product deliveries and processed orders through the system.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.
  • Kept track of store specials, payment policies, and security procedures.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.
  • Observed customer behavior in order to spot security threats and report them to supervisors.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Used the QuickBooks register system to ring up customer purchases, process payments, and issue receipts.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
  • Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items.
  • Maintained Website
  • Maintained Trademarks
  • Assisted in the maintenance of the building and surrounding property.

Education

High School -

Harrison Central High School
Gulfport, MS
01.2008

Skills

  • Product sales expertise
  • Direct sales
  • Retail sales customer service
  • Small business sales transactions
  • Telephone sales
  • Point-of-sales systems
  • Sales minded
  • Regulatory compliance
  • Technical issues analysis
  • Business operations
  • Data recovery
  • Customer service
  • Staff education and training
  • Process improvement
  • Software diagnosis
  • Application support
  • Data entry
  • MS Office
  • Excel
  • Organization
  • Technical documents comprehension
  • Banking
  • Cash Handling
  • Teller auditing

2017 Standards of Service Award

Awarded The People's Bank "Standards of Service" award 2017

Timeline

Electronic Banking Clerk

The Peoples Bank
10.2023 - Current

Sales Associate

Trace of Lace
12.2020 - 10.2023

Electronic Banking Specialist

The Peoples Bank
06.2016 - 10.2020

Personal Banker

The Peoples Bank
11.2012 - 06.2016

Sales Associate

Trace of Lace
09.2009 - 11.2012

High School -

Harrison Central High School

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