Rachael Richards
Reeds Spring,MO
Summary
* Has 18 years of experience processing and negotiating work comp and Maritime claims.
* A resourceful Account Manager with excellent client oversight, issue resolution and relationship building expertise. I have built partnerships, retained key accounts and enhanced profit channels.
* A strong leader with proficiency in growing professional networks, influencing decision-makers and devising successful strategies.
* A collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
Work History
Account Manager
UnitedHealth Group
10.2006 - Current
- Knowledge of healthcare market, ICD-9 & 10 and CPT coding
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Bachelor of Science - Psychology
Wartburg College
Waverly, IASkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Customer Relationships
- Goal-Oriented
- Relationship building and management
- Issue Resolution
- Project Management
- Contract Negotiation
Timeline
Account Manager
UnitedHealth Group
10.2006 - Current
Bachelor of Science - Psychology
Wartburg College
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