Rachael Roberts
Marysville,WA
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Pickup and Delivery Driver
GrubHub
01.2021 - 03.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Home Hospice Nurse
Kaiser Permanente
01.2018 - 12.2020
- Developed and initiated individualized plan of care and assumed responsibility for ongoing development in partnership with patient, family and caregivers.
- Kept abreast of changes and trends affecting nursing care and licensed nurse functions to improve patient mortality, quality of life and enhance patient outcomes.
- Initiated preventive and rehabilitative nursing procedures and provided services ordered by physician as indicated in plan of care.
- Identified and coordinated patient and family care to support patients and families in home or assisted living facility.
Assistant Director of Nursing and CNA
Snohomish Health And Rehabilitation
01.2007 - 08.2017
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Performed rounds to observe care and interview staff, residents, and families.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection
- Identified department issues to recommend corrective actions
- Established new policies and updated existing policies to improve standard of care for patients
- Worked closely administration to develop and implement best practices to improve patient outcomes
Medical Technician
Merrill Gardens
01.2010 - 12.2014
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
VIP Bottle Service Waitress
Tulalup Casino
09.2014 - 11.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
VIP Cocktail Waitress
Q Casino
08.2004 - 08.2014
- Served alcoholic and non-alcoholic beverages in bar environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Advanced CPR/Emergence First Aid -
Red Cross Training
Everett, WA01.2019
Tax Preparer Certification -
H&R Block
Marysville, WA08.2010
Medical Technology - Med Tech
Merrill Gardens
Monroe, WA01.2010
GED -
Everett Community College
Everett, WA01.2000
Certified Nursing Assistant -
Madeline Villa Tech
Everett, WA01.2000
Skills
- Merchandise Replacements
- Advanced Planning
- Route Management
- Customer Response
- Time Management
- Managing Multiple Tasks
- Retail Sales Customer Service
- Medical Terminology Knowledge
- Medical Filing
- Communications Protocols
- Attentive Service
- Database Management
Timeline
Pickup and Delivery Driver
GrubHub
01.2021 - 03.2023
Home Hospice Nurse
Kaiser Permanente
01.2018 - 12.2020
VIP Bottle Service Waitress
Tulalup Casino
09.2014 - 11.2014
Medical Technician
Merrill Gardens
01.2010 - 12.2014
Assistant Director of Nursing and CNA
Snohomish Health And Rehabilitation
01.2007 - 08.2017
VIP Cocktail Waitress
Q Casino
08.2004 - 08.2014
Advanced CPR/Emergence First Aid -
Red Cross Training
Tax Preparer Certification -
H&R Block
Medical Technology - Med Tech
Merrill Gardens
GED -
Everett Community College
Certified Nursing Assistant -
Madeline Villa Tech