Hi, I’m
Rachael Robinson
Lenoir City,TN
Summary
Detail-oriented team player with strong work ethic. Ability to handle multiple projects simultaneously with a high degree of accuracy to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
years of professional experience
Work History
Aubreys
Waitress
11.2022 - Current
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
MasterCraft Boat
Lamination Technician
08.2022 - 06.2023
Job overview
- Measured depth of fiberglass/resin using a millgauge
- Measured and cut materials into proper sizes and shapes, using scissors
- Utilized hand shears and trimming knives to trim excess materials from molds.
- Used masking tape to mask off mold areas not laminated.
- Released air bubbles and smoothed seams using rollers.
- Pressed layers of saturated mat or cloth into place on molds, using brushes or hands.
- Checked completed products for conformance to specifications and defects
Ashley Furniture Warehouse
Line Supply
05.2022 - 08.2022
Job overview
- organized materials needed for specific assembly lines using buggies and bay area
- supplied everything needed for specific assembly lines
- located missing articles needed by assembly line I'm responsible for
- brought broken/torn material so proper area in order to be fixed
Malibu Boats
Lamination Technician
11.2021 - 05.2022
Job overview
- Released air bubbles and smoothed seams using rollers.
- Pressed layers of saturated mat or cloth into place on molds, using brushes or hands.
- Measured and cut materials into proper sizes and shapes, using hand shears
- Checked completed products for conformance to specifications and defects by measuring with rulers or micrometers and tapping to detect bubbles or dead spots.
- Utilized hand shears and trimming knives to trim excess materials from molds.
- Used masking tape to mask off mold areas not laminated.
White Star Dry Cleaners
Customer Service Representative
10.2020 - 10.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Took customer orders using company provided computer system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Education
Chattanooga State Community CollegeChattanooga, TN
No Degree from Culinary Arts
Cocoa Beach Junior/Senior High SchoolCocoa Beach, FL
GED
05.2011
Skills
- To-Go Order Preparation
- Workflow Coordination
- Inspecting Tickets
- Restocking Condiments
- Safety Protocols
- Reading Comprehension
- Customer Needs Assessments
- Basic Mathematical Abilities
- Creative Solutions
- Work Orders
- Assembly Instructions
- Social Perceptiveness
- Learning Strategies
- Fiberglass Resins
- Quality Production
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Special Requests
- Customer Service and Assistance
- Client Relationships
- Team Goals
Timeline
Waitress
Aubreys
11.2022 - Current
Lamination Technician
MasterCraft Boat
08.2022 - 06.2023
Line Supply
Ashley Furniture Warehouse
05.2022 - 08.2022
Lamination Technician
Malibu Boats
11.2021 - 05.2022
Customer Service Representative
White Star Dry Cleaners
10.2020 - 10.2021
Chattanooga State Community College
No Degree from Culinary Arts
Cocoa Beach Junior/Senior High School
GED
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