Rachael Rodriguez
Fort Meade,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Office Manager
Philip R. Contreras DDS PA
1251 Ariana Street Lakeland, FL 33803
08.2016 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity.
- Set aggressive production targets a month for employees to drive company success and strengthen motivation.
- Reviewed billing problems, researched issues, and resolved concerns.
- Coding and billing claims.
Insurance Coodinator
Philip R. Contreras DDS PA
1251 Ariana Street Lakeland, FL 33803
08.2016 - Current
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
- Treatment planned and scheduled dental appointments.
Receptionist
GMC Dealership
Plant City, FL
06.2014 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist/Parts Delivery Driver
Bautista
Fort Meade, FL
09.2013 - 12.2013
- Managed multiple tasks and met deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ05.2021
Skills
- Workforce Management
- Employee Supervision
- Office Management
- Financial Accounting
- Data Entry
- Credit and Collections
- Office Administration
- Problem-Solving
- Excellent Communication
- Flexible and Adaptable
Languages
Spanish
Full Professional
Timeline
Office Manager
Philip R. Contreras DDS PA
08.2016 - Current
Insurance Coodinator
Philip R. Contreras DDS PA
08.2016 - Current
Receptionist
GMC Dealership
06.2014 - 08.2016
Receptionist/Parts Delivery Driver
Bautista
09.2013 - 12.2013
High School Diploma -
Penn Foster College