Rachael Rodriguez
Fort Meade,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Office Manager
Philip R. Contreras DDS PA
08.2016 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity.
- Set aggressive production targets a month for employees to drive company success and strengthen motivation.
- Reviewed billing problems, researched issues, and resolved concerns.
- Coding and billing claims.
Insurance Coodinator
Philip R. Contreras DDS PA
08.2016 - Current
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
- Treatment planned and scheduled dental appointments.
Receptionist
GMC Dealership
06.2014 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist/Parts Delivery Driver
Bautista
09.2013 - 12.2013
- Managed multiple tasks and met deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ05.2021
Skills
- Workforce Management
- Employee Supervision
- Office Management
- Financial Accounting
- Data Entry
- Credit and Collections
- Office Administration
- Problem-Solving
- Excellent Communication
- Flexible and Adaptable
Languages
Spanish
Full Professional
Timeline
Office Manager
Philip R. Contreras DDS PA
08.2016 - Current
Insurance Coodinator
Philip R. Contreras DDS PA
08.2016 - Current
Receptionist
GMC Dealership
06.2014 - 08.2016
Receptionist/Parts Delivery Driver
Bautista
09.2013 - 12.2013
High School Diploma -
Penn Foster College
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