Rachael Ross
Katy
Summary
Senior technology and project management leader with 15+ years of federal experience managing enterprise applications, HUD modernization initiatives, contractor performance, cybersecurity compliance, records management, stakeholder engagement, and data-driven decision making. Proven success leading cross-functional teams, managing project schedules, risks, budgets, deliverables, and executive reporting for mission-critical HUD systems and national programs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Information Management Specialist / Information System Security Officer (ISSO)
U.S. Department of Housing and Urban Development (HUD)
11.2021 - Current
- Directed modernization of the Housing Counseling System (HCS), supporting more than 1,800 agencies nationwide.
- Managed operational oversight for 30+ enterprise applications and coordinated service delivery, change management, and incident response activities.
- Oversaw 15+ contractors and vendors, ensuring quality deliverables, contract compliance, and performance accountability.
- Led project planning, scheduling, stakeholder engagement, executive reporting, and risk mitigation activities for major HUD initiatives.
- Developed executive Power BI dashboards that improved reporting efficiency and leadership decision-making.
- Designed and developed Power Apps solutions supporting HUD's new application intake process and agency review process, streamlining workflows and reducing manual effort.
- Led ATO preparation, vulnerability remediation, POA&M; management, and cybersecurity compliance initiatives.
- Automated business processes resulting in more than 10,000 staff hours saved annually.
- Served as liaison between HUD program offices, OCIO, contractors, cybersecurity teams, and executive leadership.
- Key Accomplishments
- Led HUD Office of Housing Counseling records management improvement efforts resulting in a 24-point score increase during the FY26 evaluation.
- Successfully reduced organizational records management risk from High Risk to Moderate Risk status.
- Supported enterprise modernization, governance, compliance, and operational improvement initiatives across multiple HUD programs.
- Delivered reporting, automation, and workflow solutions using Microsoft Power Platform technologies.
Lead Management Analyst
HUD – Office of Oversight and Accountability
05.2010 - 11.2021
- Led national oversight initiatives impacting more than 2,000 stakeholders.
- Redesigned SharePoint and workflow systems increasing processing efficiency by 25%.
- Implemented enterprise reporting dashboards improving leadership visibility into operational performance.
- Served as primary liaison between business and technology teams to align systems with mission requirements.
Education
Bachelor of Arts - Journalism (Print)
University of Nevada, Las Vegas (UNLV)
Las Vegas01.2008
Skills
- IT Project Management
- Federal Program Management
- Contract Management
- Project Planning & Scheduling
- Risk Management
- Quality Assurance
- Stakeholder Communications
- Data Analytics & Business Intelligence
- Power BI
- Power Apps
- Digital Transformation
- Change Management
- NIST RMF
- FISMA
- ATO Management
- Records Management
- Governance
Websites
Certification
- Certified Government Contracting Officer's Representative (COR)
- Project Management Professional (PMP) – Completed required education hours; preparing for certification examination
- CISSP Training – 40+ Hours Completed
- ITIL Foundation (In Progress)
Timeline
Information Management Specialist / Information System Security Officer (ISSO)
U.S. Department of Housing and Urban Development (HUD)
11.2021 - Current
Lead Management Analyst
HUD – Office of Oversight and Accountability
05.2010 - 11.2021
Bachelor of Arts - Journalism (Print)
University of Nevada, Las Vegas (UNLV)