RACHAEL ROWLAND

As the program manager I led a team of educators in an interactive educational after school program with 40 plus children.

• This position was a challenge that I worked immensely at to improve to program to make it successful
• The program manager role was to help children develop social-emotional skills, character, positive identity, and to develop personal relationships with parents/school officials in order to ensure satisfaction and safety for all children
• Responsible for ordering all supplies and teaching daily curriculum
• Managed staff compliance with district-specific policies and procedures along with KDHE requirements
• Effective classroom management to maintain the safety, and attention of all children while supporting homework completion, fitness activities, and dietary needs
• Daily duties included organizing program materials for lessons and activities, teaching and helping with curriculum, parent conversations on behavior, document attendance, incidents, and accidents
• The program shut down due to Covid in March 2020 and never reopened

• Worked closely with pediatric physician caring for children 6 months to 18 years old
• Educated on asthma medications, signs and symptoms of anaphylaxis, and treatment
• Prepared patients for assessments and performed routine diagnostics including blood pressure, temperature, pulse, and oxygen levels
• Provided care to patients, administered prescribed testing, medications and treatments as ordered by the physician
• Managed approximately 40 incoming calls, portal messages, emails and faxes per day from patients and pharmacies
• Maintained accurate and confidential patient records in compliance with HIPAA
• Helped young patients feel comfortable with procedures and immunizations
• Communicated with patients, parents, and physicians on patients care
• Accurate documentation in patient EMR, super user when in EMR implemented
• Organized department medication samples/expiration dates, and ordered all department supplies monthly
• Worked closely with insurance companies to get approval for medications and testing.

• Administered medications, immunizations and treatments as prescribed by physician
• Improved patient care by conducting thorough assessments
• Served as a liaison between patients, families, physicians and other healthcare professionals to ensure seamless communication
• Billing charges for patient hospital visits by physician
• Managed complex cases involving multiple comorbidities, applying critical thinking skills to ensure optimal patient care delivery
• Mentored new nurses in internal medicine, sharing best practices and fostering a positive learning environment
• Managed approximately 40-60 incoming calls, emails and faxes per day from patients
• Assisted physicians with diagnostic procedures, gathering relevant data for accurate diagnoses and treatment planning

• Float nurse for Internal Medicine, Asthma/Allergy, Cardiology, Pulmonary, Injection Nurse
• Improved patient care by providing support to various clinic departments as a Float Nurse.
• Demonstrated flexibility in accommodating short notice scheduling changes due to fluctuating staffing demands within the facility.
• Identified opportunities for process improvements within each department, implementing changes that resulted in greater efficiency and improved patient experiences.
• Documented treatments delivered, medications, vitals and phone calls.
• Educated family members and caregivers on patient care instructions.
• Evaluated patient histories, complaints, and current symptoms.