Rachael Rucker
Easley,SC
Summary
Motivated manager and problem-solver with a talent for team building, leadership, and fostering customer relationships. Skilled in independent decision-making and sound judgment to drive company success. Committed to utilizing training, monitoring, and morale-building skills to enhance employee engagement and improve performance. Experienced leader with a proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Stretch Zone
08.2024 - Current
- Assisted the General Manager in overseeing daily operations of the business
- Implemented new training programs for staff members, resulting in improved productivity and customer satisfaction
- Collaborated with department heads to develop and implement strategies for achieving company goals
- Regularly reporting key performance indicators (KPI's) to the General Manager
- Led weekly meetings with staff to communicate goals, provide updates, and address any concerns or issues
- Resolved customer complaints or escalated issues promptly, ensuring high levels of customer satisfaction
- Created employee schedules based on projected demand while optimizing labor costs
- Supported store operations to ensure smooth daily functioning.
- Supervised team members to drive performance and achieve operational goals.
- Coordinated schedules for optimal staff coverage and productivity.
- Developed strategies for increasing store profitability.
- Improved employee engagement through effective communication and motivation.
- Oversaw daily sales activities to meet and exceed targets.
- Collaborated with management on planning promotional events.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Manager
The Woodhouse Day Spa
06.2023 - 08.2024
- Serves as the direct assistant to the general manager
- Maintains a positive, upbeat working environment
- Coordinates daily duties and tasks for concierges and spa attendants
- Handles guests complaints effectively and resolves in a timely manner
- Maintains hospitality standards for the front desk staff
- Monitors Google My Business and replies to all Google reviews
- Educates the guest on spa services and retail products
- Assist with additional duties as assigned
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Solar Sales Consultant
Trinium Solar
03.2021 - 11.2023
- Excellent communicator and negotiating skills
- Successfully manage and overcome objections
- Maintained accurate records of all sales activities using CRM software, enabling precise tracking of performance metrics.
- Developed strong customer relationships through consistent communication and attentive service, resulting in repeat business.
- Conducted follow-up calls with customers post purchase in order to address any issues or concerns
- Secured new project opportunities through networking events, referrals from satisfied customers, and strategic partnerships within the community.
- Provided post-installation support to ensure client satisfaction and long-term loyalty to the company''s services.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Delivered persuasive sales presentations highlighting the benefits of solar energy adoption, leading to increased client conversions.
- Boosted solar panel sales by implementing effective lead generation strategies.
- Educated potential clients on available tax incentives and financing options related to solar installations, simplifying their decision-making process.
- Built a reputation as a trusted and knowledgeable solar sales consultant, resulting in numerous referrals and word-of-mouth leads.
- Conducted in-depth energy assessments for potential clients to identify optimal solar solutions tailored to their needs.
- Produced quotes, proposals and contracts as part of sales process.
- Generated solar energy customer leads to develop new accounts.
- Followed-up with warm prospects to deepen connections and convert leads.
Solar Sales Consultant
Avolta
08.2019 - 04.2021
- Utilized strong communication skills to explain complex concepts related to solar technology in an easy-to-understand manner
- Created customized presentations to showcase the value of solar products for prospective customers
- Managed multiple client accounts, ensuring a high level of customer satisfaction throughout the sales process
- Excellent after-sales service ensuring the customer had a good experience
- Closed deals and reached sales targets in a deadline-driven environment
Regional Manager
UltraTan
02.2014 - 12.2017
- Oversaw/managed all operations for 8 UltraTan locations
- Generated monthly reports outlining regional sales figures, inventory levels, expenses, for management review
- Managed a team of 20+ employees, providing training and mentorship while ensuring adherence to company policies and procedures
- Conducted regular audits of store locations in order to maintain high standards of cleanliness and safety protocols
- Directed daily customer service operations in order to provide exceptional service levels within the region
- Managed daily operations of regional sales office including recruiting, hiring, onboarding and performance reviews
- Coached, mentored and trained new sales staff members on company policies and procedures
- Compiled weekly reports detailing progress towards achieving monthly goals for total sales volume
- Developed and implemented successful sales strategies to increase market share in assigned region
- Lead, motivated, and counseled the sales team to meet/exceed sales goals and quotas, while maintaining teamwork and the highest level of customer service
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Divisional Sales Training Manager
UltraTan
02.2012 - 02.2014
- Sales Trainer for five regions. Anderson, Greenville, Spartanburg, and Charlotte East & West regions. 49 locations
- Provided coaching and mentoring support for regional sales staff to help them reach their goals
- Utilized innovative teaching methods to improve the understanding of complex concepts related to sales processes
- Developed and implemented regional sales training programs to increase revenue and market share
- Provided one-on-one coaching sessions with team members to enhance their sales abilities and increase productivity
- Facilitated classroom-style trainings as well as webinars for remote teams across multiple regions
- Conducted onsite visits to monitor progress of regional sales teams and ensure compliance with established protocols
- Created, scheduled, and hosted monthly New Hire Orientations on Policy and Procedures, the sales process, and beginner product knowledge
- Facilitated train-the-trainer sessions to ensure effective delivery of training materials by internal trainers
- Provided one-on-one coaching sessions tailored towards addressing specific areas needing development in individual employees.
- Introduced role-play exercises simulating real-world customer interactions during trainings; improving practical application abilities among participants.
- Improved overall sales results by providing ongoing coaching and feedback to individual team members.
- Increased sales team performance by developing and implementing comprehensive training programs.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Established clear expectations for performance improvement following completion of each training program or module, holding employees accountable for applying newly-acquired skills on the job effectively.
- Aligned training initiatives with company goals, ensuring a consistent approach across all levels of the organization.
- Collaborated with senior management to identify skill gaps and develop targeted training initiatives.
- Trained new managers in leadership skills necessary for success in their roles overseeing sales teams.
- Stayed current on industry trends and best practices to continually enhance the quality of sales training offerings.
- Enhanced employee retention through the creation of a supportive and engaging training environment.
- Developed customized training materials tailored to diverse learning styles and needs.
- Created opportunities for mentorship between experienced sales professionals and newer hires, promoting knowledge sharing within the team.
Manager
UltraTan
05.2011 - 02.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules, monitored performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
College in Human Services -
Greenville Technical College
Greenville02.2006
Skills
- Office management
- Training & development
- Leadership
- Google Suite
- Account management
- Sales management
- Negotiation
- Time management
- Territory management
- Effective Multitasking
- Customer service
- Microsoft Word
- Mentoring
- Proposal Writing
- Sales Tracking
- Recruiting and Hiring
- Front desk
- Management
- Presentation skills
- QuickBooks
- Computer skills
- Organizational skills
- Recruiting
- Hospitality management
- Presentation Skills
- Team management
- Sales Management (10 years)
- Communication skills
- Team Management (10 years)
- Hospitality
- Microsoft Outlook
- Guest services
- Accounting
- Business development
- Sales
- Project management
- Microsoft Office
- Guest relations
- Direct sales
- Team leadership
- Operational oversight
- Staff supervision
- Conflict resolution
- Strategic planning
- Customer satisfaction
- Inventory control
- Sales strategy
- Performance evaluation
- Training development
- Problem solving
- Decision making
- Sales forecasting
- Team building
- Relationship management
- Product knowledge
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Employee scheduling
- Customer relationship management (CRM)
- Sales techniques
- Sales coaching
- Google drive
- Employee motivation
- Hiring and onboarding
- Schedule management
- Decision-making
- Inventory management
- Training management
Certification
Driver's License
Timeline
Assistant General Manager (AGM)
Stretch Zone
08.2024 - Current
Manager
The Woodhouse Day Spa
06.2023 - 08.2024
Solar Sales Consultant
Trinium Solar
03.2021 - 11.2023
Solar Sales Consultant
Avolta
08.2019 - 04.2021
Regional Manager
UltraTan
02.2014 - 12.2017
Divisional Sales Training Manager
UltraTan
02.2012 - 02.2014
Manager
UltraTan
05.2011 - 02.2012
College in Human Services -
Greenville Technical College
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