Rachael Saia
Lake In The Hills ,IL
Summary
I am a dependable candidate who has proven to be successful at managing multiple priorities with a positive attitude. I am a detail-oriented team player with strong organizational skills and an eager willingness to take on added responsibilities to meet team goals. I possess the ability to handle multiple projects simultaneously with a high degree of accuracy, while maintaining discretion, care and attention to detail. I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Receptionist
Derick Dermatology
525 East Congress Parkway, Crystal Lake IL 60014
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled assignments independently with good judgement and critical thinking skills.
- Kept reception area clean and neat to give visitors positive first impression.
Barista Shift Lead
Starbucks
105 Northwest Hwy, Crystal Lake, IL 60014
05.2021 - 10.2022
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Head Barista
Daily Projects
124 S Randall Rd, Algonquin, IL 60102
03.2018 - 05.2020
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
- Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Organized successful community events showcasing local artists and musicians which attracted new clientele.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
Education
No Degree -
Elgin Community College
Elgin, IL05.2025
High School Diploma -
Harry D Jacobs High School
Algonquin, IL05.2021
Skills
- Barista Training
- Cleanliness standards
- POS System Operation
- Task Delegation
- Microsoft Excel
- Worker Training
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- Data inputting
- File Management
- Multi-line telephone operation
- Document Management
- Professional Demeanor
- Documentation And Reporting
- Tech-Savvy
Timeline
Receptionist
Derick Dermatology
09.2023 - Current
Barista Shift Lead
Starbucks
05.2021 - 10.2022
Head Barista
Daily Projects
03.2018 - 05.2020
No Degree -
Elgin Community College
High School Diploma -
Harry D Jacobs High School