Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

RACHAEL SAKAMOTO

Honolulu,HI

Summary

Highly driven General Manager in the Health and Wellness Industry. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, leadership and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

StretchLab
Honolulu, HI
02.2024 - Current
  • Interview and Hire Flexologists. Enter them into our training program.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Trained employees on duties, policies and procedures.

General Manager

Powerhouse Gym
Aiea, HI
05.2023 - Current
  • Recruit, hire, train and develop high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians
  • Create and maintain welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
  • Staff Management
  • Schedule staff and ensure all shifts are covered
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals
  • Administration and processing of all weekly/bi-weekly employee payroll
  • Resolve employee issues or concerns
  • Manage disciplinary/termination activities
  • Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions
  • Check members into the system
  • New member sign-up.

District Operations Manager

Crunch Fitness
San Diego, CA
02.2022 - 12.2022
  • Oversee 10 gyms located in San Diego, Fresno & San Antonio
  • Ensure the region is fully staffed from the Club Manager down to the front desk customer service representatives
  • Partner with all the Club Managers in the region to ensure their personal development in the organization as a manager; this includes reoccurring meetings, development plans, bench planning etc
  • Drive revenue of the region in all areas of business
  • Maximize member retention through ensuring high levels of customer service and cleanliness, as well as a variety of innovative and educational programs, continual upgrades of exercise equipment and responsiveness to member needs and suggestions
  • Manage the expense goals of the facilities through working with Club Managers on payroll and supply ordering
  • Work with each club to ensure they are delivering the cleanest clubs for our members
  • Work with each club to ensure they are educated and actively coaching on policy, brand, and membership knowledge
  • Understand the local competition and keep current on changes in the fitness community.

Assistant Manager

Planet Fitness
San Diego, CA
01.2019 - 02.2022
  • Recruit, hire, train and develop high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians
  • Create and maintain welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
  • Staff Management
  • Schedule staff and ensure all shifts are covered
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals
  • Administration and processing of all weekly/bi-weekly employee payroll
  • Resolve employee issues or concerns
  • Manage disciplinary/termination activities
  • Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions
  • Check members into the system
  • New member sign-up.

Teller

FIRST HAWAIIAN BANK
Waianae, HI
06.2014 - 03.2015
  • Take care of client's deposits and withdrawals
  • Open accounts
  • Meet sales goals
  • Be the face of the company that all clients can trust
  • Answer telephone calls & respond to inquiries.

Shift Manager

Pizza Hut
Waianae, HI
10.2010 - 08.2014
  • Successfully ran shifts
  • Trained all new team members, including management
  • In charge of receiving and putting away all inventory
  • Head line cook
  • Accepted payment from customers and made change as necessary
  • Sat and served customers while always keeping a smile on their face
  • Kept restaurant clean and sterilized at all times
  • Worked cash register.

Education

Bachelor's in Human Resource Management -

Grand Canyon University
09.2024

Skills

  • Operations Management
  • Training & development
  • Superior customer service & people skills
  • Strong conflict-resolution skills
  • Sales
  • Verbal and Written Communication
  • Labor Cost Controls
  • Administering Payroll
  • Goal setting and planning
  • Health and wellness

Certification

  • CPR/AED/First Aid Certification
  • ISSA Personal Trainer Certificate

Additional Information

Willing to relocate: Anywhere, Authorized to work in the US for any employer

References

References available upon request

Timeline

General Manager

StretchLab
02.2024 - Current

General Manager

Powerhouse Gym
05.2023 - Current

District Operations Manager

Crunch Fitness
02.2022 - 12.2022

Assistant Manager

Planet Fitness
01.2019 - 02.2022

Teller

FIRST HAWAIIAN BANK
06.2014 - 03.2015

Shift Manager

Pizza Hut
10.2010 - 08.2014

Bachelor's in Human Resource Management -

Grand Canyon University

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RACHAEL SAKAMOTO