Rachael Saltzman
Pembroke Pines,FL
Summary
Proficient FOH Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Quick learner with good multitasking skills and exceptional work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server Trainer/Bar Trainer
Flanigan's Seafood Bar And Grill
01.2018 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Assistant Manager/Lead Party Host
Rocket Kids
09.2015 - 12.2017
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Hostess
Rickey's
03.2012 - 09.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Arts - Cognitive Psychology
Broward College
Fort Lauderdale, FL09.2017
Skills
- Incentive Initiatives
- Item Promotion
- Price Memorization
- High-Volume Dining
- Focus Group Management
- Client Retention
- Training and Development
- Dining Area Maintenance
- Menu Knowledge
- Food Running Skills
- Food Service Techniques
- Employee Performance Reviews
Certification
- Bartending License - 2019
Timeline
Server Trainer/Bar Trainer
Flanigan's Seafood Bar And Grill
01.2018 - Current
Assistant Manager/Lead Party Host
Rocket Kids
09.2015 - 12.2017
Hostess
Rickey's
03.2012 - 09.2013
Associate of Arts - Cognitive Psychology
Broward College