Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Sandage

Humboldt,TN

Summary

Resourceful professional highly skilled in performance metrics, scheduling and phone etiquette. Team player, highly motivated, and dependable. Looking to expand my profession beyond the medical field.

Overview

11
11
years of professional experience

Work History

CSR

Alorica
06.2021 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.

Elderly Caregiver

Recourse One Medical Staffing
11.2019 - Current
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional needs
  • Ambulated individuals with safe and effective strategies around home, public and medical locations
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
  • Made appointments for doctors and kept scheduling notes.

Elderly Caregiver

Public Partnership
08.2016 - 11.2019
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.

Medical Supervisor

Cades Center
06.2013 - 02.2016
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization
  • Solicited medical history information from patients to provide the best and most effective medical advice
  • Drove process, efficiency and quality improvements, resulting in 12% increase in patient discharge times.

Education

High School Diploma -

Kennent Higher Education Center
Kennent, MO
05.2006

Skills

  • Performance metrics
  • Personnel management
  • Healthcare delivery
  • Staff supervision
  • Patient relations
  • Oral and written communication
  • Policies and procedures
  • Schedule management

Timeline

CSR

Alorica
06.2021 - Current

Elderly Caregiver

Recourse One Medical Staffing
11.2019 - Current

Elderly Caregiver

Public Partnership
08.2016 - 11.2019

Medical Supervisor

Cades Center
06.2013 - 02.2016

High School Diploma -

Kennent Higher Education Center

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Rachael Sandage