Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Santos

Red Lion,PA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Physician Office Assistant

WellSpan OBGYN
01.2023 - Current
  • Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
  • Enhanced patient satisfaction by providing friendly and efficient front desk support.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Packer

Ace Hardware
07.2022 - 12.2022
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed daily orders with expert picking and packing of shipments.
  • Ensured timely completion of orders through effective time management and multitasking skills.

Housekeeper

Hershey Medical Center
12.2021 - 07.2022
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Personal Care Assistant/Med Tech/Certified Medication Administrator

American House Personal Care Home
08.2015 - 11.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.

Education

High School Diploma -

Lebanon Christian Academy
Lebanon, PA
06.2014

Skills

  • HIPAA Compliance Understanding
  • Organizational proficiency
  • Leadership and supervision
  • Teamwork orientation
  • Patient Scheduling Expertise
  • Medical Office Software Proficiency
  • Conflict resolution techniques
  • Cross-cultural sensitivity
  • Detail-Oriented Nature
  • Problem-Solving
  • Adaptable and Flexible
  • Critical Thinking

Timeline

Physician Office Assistant

WellSpan OBGYN
01.2023 - Current

Packer

Ace Hardware
07.2022 - 12.2022

Housekeeper

Hershey Medical Center
12.2021 - 07.2022

Personal Care Assistant/Med Tech/Certified Medication Administrator

American House Personal Care Home
08.2015 - 11.2021

High School Diploma -

Lebanon Christian Academy

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Rachael Santos