Rachael Schiferl
Kirkland,WA
Summary
Well-qualified Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Property Manager
MHE-Enterprise
Seattle, WA
04.2013 - Current
- Collect rent, pay invoices, and analyze operating statements
- Address tenant complaints, violations, and problems
- Advertising and showing vacant properties to prospective tenants
- Establishing and enforcing property rules
- Processing applications, collecting rent/deposits and generating lease contracts
- Reporting property’s financial status, occupancy and expiring leases to property owners
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Conducted move-out and move-in inspections to determine charges for damages and market readiness
- Developed and executed plan to achieve and maintain 96% or better rate of occupancy
- Communicated effectively with owners, residents and on-site associates
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Followed up on delinquent tenants and coordinated collection procedures
- Oversaw and enhanced work of leasing and maintenance team members to promote optimal efficiency and obtain necessary results
Leasing Agent
ISH Realestate
Seattle, WA
01.2012 - 03.2013
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Escalated major issues to property manager for immediate remediation.
- Recruited new residents through website advertising and marketing.
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property and units with prospective tenants and provided wealth of information in regard to its key features.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
Education
High School Diploma -
Mount Si High School
Snoqualmie, WA06.2009
Skills
- Decision Making
- Multitasking and Prioritization
- Employee Motivation and Guidance
- Microsoft Office
- Entrata Management Software
- Sales and Marketing
- Creative and Adaptable
- Financial budgeting and reporting
- Tenant and eviction laws
- Property tours and inspections
- Customer service-focused
- Maintenance knowledge
- Exceptional communication skills
- Accounts receivable
Timeline
Property Manager
MHE-Enterprise
04.2013 - Current
Leasing Agent
ISH Realestate
01.2012 - 03.2013
High School Diploma -
Mount Si High School
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