Rachael Scott
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Swift Air LLC
09.2022 - 04.2024
- Complete flight preparations and landing procedures according to company policy and FAA regulations
- Enforce aircraft and passenger compliance with safety protocols, procedures and regulations
- Deliver and secure customized fine dining food and beverage catering service keeping under budget with attention to special dietary restrictions for a variety of High-profile clients
- GSC certified to provide private terminal accommodations including security screening and 100% FBO handling.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Advised passengers of flight regulations to maximize safety and security.
Automotive Service Manager
Byrider Sales Of Indiana LLC
2 2018 - 09.2022
- Spearheaded all day-to-day shop operations, including managing staff of 10 employees, inventory control, and vendor management while representing business in marketplace and developing relationships with key accounts to promote and market business
- Leveraged strong analytical expertise in negotiating parts prices with vendors which reduced costs by 18% over a 20 month timeframe
- Liaised as a point of contact for all facility management inquiries addressed and resolved client and/or customer inquiries to foster superior standards of service
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
Automotive General Manager
Byrider Sales Of Indiana LLC
10.2013 - 01.2018
- Managed all day-to-day store operations, including sales, finance, and service departments, along with building and lot facilities
- Directed all activities of staff members to perform necessary functions to create and maintain a successful, profitable location while delivering customers a positive experience
- Improved customer approval rating from 65% to a consistent 85%
- Moderated monthly meetings to create business plans to drive successful monthly business
- Arranged frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Executed productivity benchmarks across departments to maximize company revenue improving overall P&L by 3%.
Front Desk Night Auditor
Doubletree Hotel/Homewood Suites
04.2012 - 11.2017
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Collection Account Manager
Byrider Sales Of Indiana LLC
06.2010 - 09.2013
- Exceeded company's expected delinquency of and collection rates in all buckets of delinquency while achieving monthly repossession and charge off goals of
- Conducted regular review of accounts on a weekly basis and delivered timely feedback to the account manager
- Notified credit departments, order repossessions and turned over account records to attorneys when customers failed to respond to collection attempts
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations and negotiated credit extensions when necessary
- Traced delinquent customer, located and monitored overdue accounts by inquiring through references, new addresses and credit bureaus.
- Contributed to the development of collection policies, ensuring that all actions were in line with company values and legal requirements.
Finanace Manager
Byrider Sales Of Indiana LLC
04.2007 - 05.2010
- Conducted real-time customer interviews and investigated on subprime credit applications to determine lending decisions
- Consistently met and exceeded the portfolio delinquency of 85%
- Closed all loans to company guidelines and verified all customer required documentation
- Achieved excellent ratings at 90% or better in quarterly location audits while monitoring and maintaining all loan application files
- Facilitated in negotiating the terms and conditions of loan decisions within established guidelines, leveraging risk versus reward to ensure credit quality and profitability.
Education
Bachelor Of Arts (B.A.) In Humanities - Humanities
Indiana University Northwest
Gary, Indiana05.2000
Skills
Federal Aviation Administration Regulations Certification
Emergency Situations ManagementTeam Leadership and ManagementAdult AED and CPR CertificationsTimeline
Flight Attendant
Swift Air LLC
09.2022 - 04.2024
Automotive General Manager
Byrider Sales Of Indiana LLC
10.2013 - 01.2018
Front Desk Night Auditor
Doubletree Hotel/Homewood Suites
04.2012 - 11.2017
Collection Account Manager
Byrider Sales Of Indiana LLC
06.2010 - 09.2013
Finanace Manager
Byrider Sales Of Indiana LLC
04.2007 - 05.2010
Automotive Service Manager
Byrider Sales Of Indiana LLC
2 2018 - 09.2022
Bachelor Of Arts (B.A.) In Humanities - Humanities
Indiana University Northwest