Rachael Serna
San Antonio,TX
Summary
Hands-on associate with experience supporting store operations through receiving shipments, organizing inventory, and setting visual merchandising displays. Assists guests, maintains clean and presentable sales areas, and works with team members to complete daily priorities. Also brings cash register experience and office organization skills from prior roles.
Overview
4
4
years of professional experience
Work History
Task Associate
Ulta
Centennial, Colorado
11.2025 - 06.2026
- Enhanced guest experience by efficiently locating products and addressing store inquiries.
- Collaborated with team members to accomplish daily Ulta task priorities effectively.
- Unloaded shipments and organized backroom inventory following Ulta receiving procedures.
- Set planograms and adjusted shelves to align with Ulta visual merchandising standards.
- Maintained cleanliness and organization of fixtures and testers, ensuring appealing sales areas.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Rotated products and checked inventory dates during Ulta task assignments.
- Communicated with team members to complete daily Ulta task priorities.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
HVAC Office Assistant
Control Temp TX
04.2024 - 08.2024
- Coordinated office schedule and managed calendar for workflow and important meetings.
- Processed warranty registrations for client’s new air conditioner, ensuring timely coverage.
- Utilized office management software to record and track customer information.
- Organized and maintained filing system to ensure easy access to documents.
- Demonstrated strong attention to detail while proofreading documents.
- Supported daily operations, while contributing to a well-organized and efficient work environment.
- Retrieved company mail from the post office.
Cashier
Chile Con Arnie Restaurant
08.2022 - 02.2023
- Operated cash register for cash, check, and credit card transactions.
- Greeted customers upon entry and responded promptly to their needs, enhancing overall dining experience.
- Welcomed customers and helped inform them about menu items.
- Enhanced restaurant reputation for outstanding service by consistently exceeding guest expectations.
- Promoted additional purchases by highlighting new menu items, increasing sales opportunities.
- Provided information about menu offerings and upcoming promotions when appropriate.
- Coordinated with kitchen staff to ensure accurate order fulfillment for takeout customers.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, and restocking supplies as needed.
- Participated in inventory counts, helping to maintain accurate stock levels in the kitchen and on the POS system.
- Effectively conveyed information to customers and team members, both verbal and written.
- Understood responsibilities across different job functions and provided backup at key times.
- Took initiative to complete tasks independently, with a strong sense of personal responsibility.
- Successfully managed tasks without assistance and collaboratively in a team environment.
Summer Hire Maintenance Tech
TxDot (Texas Department of Transportion)
06.2022 - 08.2022
- Monitored spot inventories in warehouse operations to ensure timely restocking and availability.
- review employee paper accuracy
- Reviewed agency email daily to confirm current training compliance for all team members.
- Attended safety meetings to discuss protocols and procedures.
- Shadowed the supervisor to learn general maintenance work.
- Assisted in managing contracts to support project execution and legal compliance.
- Trained with bridge inspector to identify structural damage, brush control, and repairs needed to bridges within the section.
- Improved roadway markings, ensuring they are visible and adhere to safety standards.
- Maintained roadside vegetation, contributing to aesthetic appeal and safety of highways.
- Tracked stock using company inventory management software.
- Promoted a safe working environment by adhering to established safety protocols and procedures during daily tasks.
- Demonstrated strong communication skills while collaborating with colleagues, supervisors, and external contractors on various projects.
Skills
- Inventory management
- Order fulfillment
- Stock control
- Store operations
- Customer service
- Inventory management
- Detail orientation
- Time management
- Problem solving
- Team collaboration
- Clear communication
Timeline
Task Associate
Ulta
11.2025 - 06.2026
HVAC Office Assistant
Control Temp TX
04.2024 - 08.2024
Cashier
Chile Con Arnie Restaurant
08.2022 - 02.2023
Summer Hire Maintenance Tech
TxDot (Texas Department of Transportion)
06.2022 - 08.2022