Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Sharp

Applegate,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Business Owner

K&R Cleaning
03.2020 - Current
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Weigh Master

Teichert Construction
01.2020 - 03.2020
  • Operated scale to weigh materials and vehicles according to policy.
  • Maintained scale area to offer clean and presentable work area.
  • Assisted with service ticket generation.
  • Performed parts department deliveries and pickups.
  • Received incoming shipments and inspected items for specifications compliance.
  • Weighed and measured construction materials and updated records with collected data.

Dispatcher Coordinator

Interlingva Inc.
10.2017 - 01.2020
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed conflict resolutions with customers, translators and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

Dental Receptionist

Stanford Dental & Orthodontics
06.2014 - 10.2017
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

High School Diploma -

Roseville High School
Roseville, CA
05-2013

Skills

  • Employee development
  • Task delegation
  • Attention to detail
  • Customer relations
  • Coaching and mentoring
  • Driven and determined
  • Social media marketing
  • Staff hiring

Timeline

Business Owner

K&R Cleaning
03.2020 - Current

Weigh Master

Teichert Construction
01.2020 - 03.2020

Dispatcher Coordinator

Interlingva Inc.
10.2017 - 01.2020

Dental Receptionist

Stanford Dental & Orthodontics
06.2014 - 10.2017

High School Diploma -

Roseville High School

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Rachael Sharp