Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Shattuck

Pekin,IL

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

7
7
years of professional experience

Work History

Receptionist Manager

AJ's Construction
Pekin, IL
07.2021 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted customers and visitors in-person and via telephone calls.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Kept detailed and organized records of time sheets and invoices of clients for subcontractor billing.

Crew Shift Leader

Ny Style Deli And Pizza
Warren , PA
04.2018 - 07.2022
  • Worked in team environment to maintain high levels of productivity.
  • Organized materials, tools and equipment to supply team members.
  • Provided first class customer service to meet deadlines with guaranteed satisfaction.
  • Monitored materials inventory and requested items for restocking for each job.
  • Consulted with customers to understand desires and help each owner meet individual property objectives.
  • Maintained team safety by controlling traffic around and within site.
  • Closely monitored coworkers, [Type] tasks and construction areas to minimize safety accidents and maximize productivity.

Summer Intern

United Refining Co
Warren , PA
06.2019 - 08.2020
  • Interacted with customers by phone, email or in-person to provide information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Opened, sorted and distributed incoming mail and packages.
  • Organized materials and completed various clerical tasks to support [Type] operations.
  • Produced [Software] spreadsheets and updates with latest information.
  • Wrote and edited professional-level documents for [Area].

Education

High School Diploma -

Warren Area High School
Warren, PA
06.2019

Skills

  • Financial and Operational Reporting
  • Planning and Prioritization
  • Production Improvement
  • Records and Database Management
  • Client Satisfaction
  • Organizational Management
  • Office Organization
  • Front Office Operations
  • Training
  • Policy Management
  • Workflow Processes
  • Office Supplies and Inventory

Timeline

Receptionist Manager

AJ's Construction
07.2021 - Current

Summer Intern

United Refining Co
06.2019 - 08.2020

Crew Shift Leader

Ny Style Deli And Pizza
04.2018 - 07.2022

High School Diploma -

Warren Area High School

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Rachael Shattuck