Rachael Shortnacy
Lincoln
Summary
Revenue management professional with proven ability to streamline billing operations and resolve payment discrepancies. Known for collaborative approach and achieving consistent results. Reliable team player with strong analytical skills and adaptability to changing needs.
Overview
4
4
years of professional experience
Work History
Revenue Cycle Specialist
P4 Physical Therapy
12.2024 - Current
- Resolved claim denials by reviewing policies and submitting necessary appeals.
- Conducted thorough follow-ups on unpaid or denied claims with insurers.
- Ensured compliance with HIPAA and payer guidelines through diligent review.
- Tracked claim status using billing systems and payer portals effectively.
- Achieved productivity benchmarks while managing a high-volume claims workload.
Medical Receptionist
Complete Health
04.2024 - 12.2024
- Enhanced patient scheduling efficiency using electronic health record systems.
- Ensured accurate patient registration and compliance with health regulations.
- Resolved patient inquiries quickly, improving overall customer service experience.
- Organized medical records for efficient retrieval and maintained confidentiality.
- Fostered a collaborative work environment through effective teamwork and support.
Patient Account Representative
UAB
03.2023 - 04.2024
- Resolved patient billing inquiries efficiently, ensuring accurate account outcomes.
- Verified insurance coverage and obtained authorizations through coordination with providers.
- Maintained accurate records while managing and resolving patient account discrepancies.
- Facilitated effective communication regarding financial obligations between patients and providers.
- Supported team members during peak times, balancing workload and teamwork effectively.
Billing Clerk
PCIFM
10.2021 - 03.2023
- Ensured accuracy by reconciling accounts with financial regulations compliance.
- Streamlined billing processes through collaboration with cross-functional teams.
- Resolved customer billing inquiries promptly, enhancing overall satisfaction and efficiency.
- Processed invoices using advanced accounting software, improving billing accuracy.
- Regularly posted payments and collections, maintaining up-to-date financial records.
Education
High School Diploma -
Pell City High School
Pell City05-2019
Skills
- HIPAA compliance
- Professionalism and ethics
- Analytical problem solving
- Customer service
- Problem-solving
- Teamwork and collaboration
Timeline
Revenue Cycle Specialist
P4 Physical Therapy
12.2024 - Current
Medical Receptionist
Complete Health
04.2024 - 12.2024
Patient Account Representative
UAB
03.2023 - 04.2024
Billing Clerk
PCIFM
10.2021 - 03.2023
High School Diploma -
Pell City High School