Rachael Shrock
Fort Wayne
Summary
Adept at strategic issue resolution and comprehensive care planning, I've significantly enhanced resident satisfaction at Rise Recovery, LLC. by implementing individualized care plans. My background as a Sponsor and Waiter showcases my problem-solving abilities and effective teamwork, driving improvements in both recovery programs and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sponsor
12 Step Recovery Program
Fort Wayne, IN
08.2022 - Current
- Working the 12 Step program with recovering addicts.
- Scheduling meetings and assisting with helping Sponsee with achieving personal goals.
- Finding solutions to personal trials and struggles, developing tools to remain off mind-altering substances.
- Following through with action, when communicating availability and assistance.
Restaurant Waiter
Ziano's Restaurant
Fort Wayne, IN
07.2022 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Residential Manager
Rise Recovery, LLC.
Fort Wayne, IN
04.2023 - 09.2024
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
Education
No Degree - Addiction Peer Recovery Coach
Mental Health America of Indiana
Indianapolis, IN05-2023
Skills
- Client Support
- Strategic Issue Resolution
- Cash Management
- Organizational Strategy
- Financial Planning
- Comprehensive Case Coordination
- Comprehensive Care Planning
- Resident Support
- Treatment support
- Effective Team Collaborator
- Problem-solving abilities
- Skilled in Handling Multiple Responsibilities
Certification
Certificate for Completion of Layperson Naloxone Administration
July 21, 2023
Timeline
Residential Manager
Rise Recovery, LLC.
04.2023 - 09.2024
Sponsor
12 Step Recovery Program
08.2022 - Current
Restaurant Waiter
Ziano's Restaurant
07.2022 - Current
Certificate for Completion of Layperson Naloxone Administration
July 21, 2023
No Degree - Addiction Peer Recovery Coach
Mental Health America of Indiana
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