Rachael Singleton
Summerville,SC
Summary
Adept at enhancing operational efficiency and team performance, I excelled at Unifiservice by mastering time management and fostering a culture of professionalism and integrity. My leadership as a Duty Manager led to significant improvements in employee safety and process execution, showcasing my ability to implement policies and drive results through effective team supervision and performance management.
Overview
3
3
years of professional experience
Work History
Duty Manager
Unifiservice
08.2023 - Current
- Providing a safety-conscious environment resulting in employee safety and well-being and ensures accurate and timely execution of all processes and procedures driving performance metrics.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Conducted regular performance evaluations, identifying areas for growth and providing constructive feedback to employees.
Administrative Assistant
Unifiservice
09.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
Operations Agent
Unifiservice
09.2021 - 08.2022
- Reads and analyzes flight, fuel, and payload distribution records of the number of passengers, pieces of luggage, and amount of freight and fuel to determine the weight and balance of the aircraft
- Receives and communicates information to and from pilots, ground crew, flight dispatchers, and fuelers in an accurate, professional, and timely manner
- Completes paperwork, daily logs and forms pertaining to procedures of flight departures/arrivals, statistical reports on each flight and enters the information into the computer system
- Notifies ground crew when flights are in range of arrival to allow time to prepare for flight arrival and irregular operations as required
- Prepares dispatch release forms and collects weather reports
- Arranges fueling for the aircraft as needed
- Maintains all FAA required files for compliance auditing
- Advises Ramp Agents on the distribution of the flight load
Education
No Degree -
Payload Distribution Procedures
Atlanta, GA10.2021
High School Diploma -
Cornerstone Correspondence School
Townsend, GA01.2004
Skills
- Time Management
- Team Supervision
- Attention to Detail
- Professionalism and Integrity
- Delegating Work
- Shift Scheduling
- Verbal and written communication
- Policy Implementation
- Performance Management
- Process Improvements
Timeline
Duty Manager
Unifiservice
08.2023 - Current
Administrative Assistant
Unifiservice
09.2022 - 08.2023
Operations Agent
Unifiservice
09.2021 - 08.2022
No Degree -
Payload Distribution Procedures
High School Diploma -
Cornerstone Correspondence School
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