Rachael Small
Oak Harbor,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.
Overview
13
13
years of professional experience
Work History
Financial Services Representative
Heritage Bank NW
08.2022 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Crew Trainer
Mcdonalds
07.2021 - Current
- Instructed new team members on correct procedures for operations.
- Planned and delegated group and individual work assignments to trainees.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Shift Manager
Wendys Resturant
06.2011 - 07.2021
- Performed regular walkthrough inspections to ensure that store was staffed, stocked and clean; delegating tasks where needed.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Helped employees accomplish tasks during peak periods.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Performed scheduled inventory counts and supply audits.
Education
High School Diploma -
Oak Harbor High School
Oak Harbor, Wa06.2012
Skills
- Problem-solving abilities
- Workplace Safety
- Punctuality
- Customer Relations
- Versatile
- Receptive
- Employee Training
- Data Entry
Timeline
Financial Services Representative
Heritage Bank NW
08.2022 - Current
Crew Trainer
Mcdonalds
07.2021 - Current
Shift Manager
Wendys Resturant
06.2011 - 07.2021
High School Diploma -
Oak Harbor High School
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